Summary
Work History
Overview
Education
Skills
Internship with Erie Politicians
Timeline
Generic

ELIZABETH KESSLER

Summary

Detail-oriented and highly organized receptionist with experience in administrative support, customer service, and office management. Demonstrated ability to multitask in fast-paced environments while maintaining a professional demeanor and fostering positive relationships with clients and team members. Proven expertise in managing office operations, handling confidential information, and coordinating schedules. Seeking to transition into a litigation legal assistant role, where I can apply my strong organizational skills, attention to detail, and ability to manage multiple tasks efficiently to support attorneys in their day-to-day operations.

Work History

CUSTOMER SERVICE REPRESENTATIVE

Animal Ark Pet Hospital
08.2023 - Current
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Operated multi-line telephone system to answer and direct high volume of calls.

ASSISTANT MANAGER

Jo's Brooklyn Bagel Too
07.2022 - 03.2023
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

ASSISTANT STORE MANAGER

Yankee Candle
02.2022 - 08.2022
  • Analyzed customer behavior and purchase patterns to identify customer needs while proactively addressing concerns
  • Created and maintained safe and secure work environments for employees.
  • Balanced customer support responsibilities with administrative tasks, such as data entry and reporting
  • Monitored and reviewed customer service interactions to ensure alignment with quality standards, incorporating feedback to enhance team performance

Overview

3
3
years of professional experience

Education

Political Science Major

EDINBORO UNIVERSITY
Edinboro, PA
05.2023

High School -

MEADVILLE SENIOR HIGH SCHOOL
Meadville, PA
06.2021

Skills

  • Critical thinking
  • Attention to detail
  • Active Listening
  • Collaboration
  • Administrative duties
  • Documentation and filing
  • Flexibility and adaptability
  • Positive and professional
  • Microsoft office proficient

Internship with Erie Politicians

  • Supported social media campaigns and helped manage digital communication, including creating content for the party's social media platforms.
  • Collaborated with team members to implement grassroots strategies for increasing voter turnout and engagement.
  • Attended meetings and took detailed notes, ensuring effective communication among the team and party members.
  • Assisted in organizing and coordinating local events, including town halls, rallies, and voter outreach initiatives.

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Animal Ark Pet Hospital
08.2023 - Current

ASSISTANT MANAGER

Jo's Brooklyn Bagel Too
07.2022 - 03.2023

ASSISTANT STORE MANAGER

Yankee Candle
02.2022 - 08.2022

Political Science Major

EDINBORO UNIVERSITY

High School -

MEADVILLE SENIOR HIGH SCHOOL
ELIZABETH KESSLER