ELIZABETH KESSON
MA
Summary
Detail-oriented associate with administrative, organizational, and customer service skills. Enhances operations through accurate recordkeeping and timely problem resolutions. Efficiently manages time in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Manager
Advantage Self Storage
Tiverton , RI
2024.04 - Current
- Provided information on storage units, merchandise, and services to address customer inquiries
- Efficiently operated office equipment while effectively managing self storage management software programs
- Maintained responsibility for collecting outstanding payments, including delinquent accounts.
- Managed UHaul equipment/vehicle reservations and dispatch through both desktop and mobile platforms
- Reconciled end of day business and bank deposits.
- Ensured cleanliness and maintenance of property
Front End Supervisor
Ocean State Job Lot
Somerset , MA
2022.05 - 2024.04
- Delivered comprehensive training on customer service techniques and company policies to newly hired staff.
- Monitored and ensured accuracy and compliance with company policies of cash register transactions.
- Handled customer inquiries and issues with a high level of professionalism.
- Delivered exceptional customer service by addressing customer needs and inquiries.
- Provided excellent customer service by handling and resolving complaints satisfactorily.
- Handled customer issues by actively responding to queries, investigating problems, and fostering positive connections.
- Distributed workload among team members leveraging shift demands, unique strengths, and specific training.
- Efficiently processed payments, delivering receipts and accurate bills with the correct amount of change to customers.
- Handled incoming calls, assisting customers with their questions and routing them to the appropriate department.
- Increased customer engagement and drove consistent sales by actively promoting the store loyalty program.
- Conducted comprehensive opening, closing, and shift change operations for consistent compliance with operational requirements.
- Assigned duties, established priorities, and defined targets for employees.
- Used Point of Sale register system to complete transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Customer Service Representative
Pella Windows
Fall River , MA
2020.08 - 2022.04
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Audited customer account information to identify issues and develop solutions.
Department Supervisor
Home Depot
Somerset , MA
2014.10 - 2020.04
- Trained and mentored new associates on department policies and procedures.
- Supervised 15 employees in Garden/Electrical/Plumbing departments and delegated each one with tasks and responsibilities.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Put together store's large displays.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Education
High School Diploma -
Middletown High School
Middletown, RISkills
- Completing cyclic inventory counts
- Inventory Tracking and Management
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- De-escalation Techniques
- Understanding Customer Needs
- Data Entry and Maintenance
- Verbal and Written Communication
- Customer Account Management
- Data Entry
- Multitasking and Prioritization
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Call Documentation
- Fleet Dispatching
- Conflict Mediation
- Inbound and Outbound Calling
- High-Energy Attitude
- Courteous Demeanor
- Call Center Operations
- Route Management
- Credit Card Payment Processing
- Order and Refund Processing
- Customer Service
- Transaction Processing
- Product Organization
- Customer Relations
Timeline
Manager
Advantage Self Storage
2024.04 - Current
Front End Supervisor
Ocean State Job Lot
2022.05 - 2024.04
Customer Service Representative
Pella Windows
2020.08 - 2022.04
Department Supervisor
Home Depot
2014.10 - 2020.04
High School Diploma -
Middletown High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementHealthcare benefitsPaid sick leavePaid time offCompany CultureWork-life balanceQuote
"People won't have time for you if you are always angry or complaining."
Stephen Hawking
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