Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Elizabeth Kidd

Summary

Dynamic leader with a proven track record at Extended Stay America Selected Suites, excelling in operations management and team leadership. Spearheaded strategic initiatives, driving business growth and fostering high employee satisfaction. Skilled in inventory control and customer relations, adept at nurturing key relationships and achieving operational excellence.

Overview

5
5
years of professional experience

Work History

General Manager

Extended Stay America Selected Suites
09.2022 - 10.2023
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

General Manager

Woodspring Suites
04.2019 - 09.2022
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

GED -

Brookside High School
Sheffield Lake, OH

Skills

  • Leadership and team building
  • Problem resolution
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Team leadership
  • Operations management
  • Customer relations
  • Training and development
  • Staff training
  • Inventory control
  • Employee scheduling
  • Staff training and development
  • Staff development
  • Schedule management
  • Labor cost controls
  • Client relations

Accomplishments

  • Handled all cash and credit cards for payment, resulting in zero errors over the course of
  • Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
  • Acquainted hotel guests with resort amenities at check-in effectively decreasing the percentage of calls to the front desk by 100%.
  • Handled all cash and credit cards for payment, resulting in zero errors over the course of 5 years
  • Supervised team of 6 staff members.

Timeline

General Manager

Extended Stay America Selected Suites
09.2022 - 10.2023

General Manager

Woodspring Suites
04.2019 - 09.2022

GED -

Brookside High School

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Elizabeth Kidd