Elizabeth Kidd
Mapleton,UT
Summary
Program Manager specializing in project execution and partnership development. Expert in resource and schedule management, effectively overcoming logistical challenges. Demonstrated ability to foster teamwork and achieve timely results in dynamic environments. Strong attention to detail ensures projects remain on track and meet deadlines.
Overview
10
10
years of professional experience
Work History
Program Manager
Truvy
Draper, Utah
06.2022 - 06.2025
- Collaborated with third-party partners to define project goals, set desired outcomes, and coordinate scheduling across both teams.
- Created and maintained schedules for meetings, field activities, and critical project milestones.
- Facilitated effective communication between internal teams, the field, and third-party partners to ensure smooth operations.
- Supported project planning by tracking tasks, identifying potential conflicts, and resolving logistical issues to keep projects on schedule.
- Contributed to a collaborative team environment by maintaining accurate documentation and resources, and regularly communicating updates to internal teams, the field, and third-party partners.
Customer Service Supervisor
Truvy
Draper, UT
06.2019 - 06.2022
- Supervised and trained customer service staff to ensure high-quality support.
- Monitored performance metrics, including call response times and customer satisfaction scores.
- Developed and updated training materials for onboarding new hires and upskilling existing team members.
- Resolved escalated customer disputes professionally to maintain long-term relationships.
- Communicated regularly with departments regarding policy changes impacting customers.
- Evaluated employee performance reviews based on management-defined criteria.
Barista Shift Supervisor
Beans And Brews
Draper, UT
09.2015 - 06.2018
- Delegated tasks and set clear priorities to align team performance with operational goals.
- Trained baristas on company policies, customer service techniques, and communication skills.
- Executed opening, closing, and shift transitions to maintain smooth and consistent operations.
- Supervised daily team activities, promoting a positive and productive work environment.
- Oversaw cleanliness, organization, and overall store presentation to meet quality standards.
- Prepared and served coffee, espresso drinks, blended coffees, and teas efficiently.
Education
High School Diploma -
06-2017
- Honors Diploma
Skills
- Attention to detail
- Scheduling and planning
- Problem solving
- Resource management
- Partnership development
- Project coordination
- Adaptability
References
References available upon request.
Timeline
Program Manager - Truvy
06.2022 - 06.2025
Customer Service Supervisor - Truvy
06.2019 - 06.2022
Barista Shift Supervisor - Beans And Brews
09.2015 - 06.2018
Alta High School - High School Diploma,
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