Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Kidd

Ravenna,Ohio

Summary

Dynamic sales professional with extensive experience at Old Navy, excelling in customer service and relationship building. Proven ability to enhance customer satisfaction through exceptional service and effective cash handling. Recognized for fostering teamwork and collaboration, while consistently achieving sales goals and maintaining a welcoming store environment.

Overview

22
22
years of professional experience

Work History

Sales Associate

Old Navy, Gap
10.2021 - 02.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Cashier

Target
08.2019 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Order Filler

Kroger
10.2018 - 04.2019
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.

Assistant Manager

Murphy USA
02.2018 - 04.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Bank Teller

Huntington National Bank
11.2015 - 02.2016
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Customer Service Cashier

Walmart
02.2003 - 08.2006
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.

Education

College Prep

Bellefontaine High School
Bellefontaine, OH
06.2002

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Cash handling accuracy
  • Store opening and closing
  • Complex Problem-solving
  • POS system operation
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups
  • Guest relations
  • Payment processing
  • Inventory tracking
  • Inventory control
  • Policy and procedure adherence
  • Order processing
  • Brand promotion
  • Point of sale operation
  • Product promotions
  • Shipment processing
  • Money transfer systems
  • Friendly and outgoing
  • Customer engagement
  • Task prioritization
  • Merchandising
  • Retail loss prevention
  • Energetic self-starter
  • Excellent communication skills

Timeline

Sales Associate

Old Navy, Gap
10.2021 - 02.2025

Cashier

Target
08.2019 - 09.2021

Order Filler

Kroger
10.2018 - 04.2019

Assistant Manager

Murphy USA
02.2018 - 04.2018

Bank Teller

Huntington National Bank
11.2015 - 02.2016

Customer Service Cashier

Walmart
02.2003 - 08.2006

College Prep

Bellefontaine High School

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