Elizabeth Kimble
Keyser,WV
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
13
13
years of professional experience
Work History
Receptionist/ Medical Assistant
Allegany Family Health
05.2020 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped maintain office security by monitoring visitor access and issuing badges.
Insurance Verification and Prior Auth Specialist
Obleness Memorial Hospital
11.2018 - 02.2020
- Maintained excellent attendance record, consistently arriving to work on time
- Resolved patient problems, improved operations and provided exceptional client support
- Authorized surgical and pre-surgical requests in accordance with applicable plan guidelines
- Verified eligibility and compliance with authorization requirements for service providers
- Created and maintained spreadsheets detailing all medical procedures, including applicable denials and approvals
- Reached out to insurance carriers to obtain prior authorization for testing and procedures
- Fielded telephone inquiries on authorization details from plan members and medical staff
- Tracked referral submission during facilitation of prior authorization issuance
- Maintained compliance with patient privacy and security regulations
- Input all patient data regarding prior authorizations into system accurately
- Collaborated with patient financial counselors to process patients lacking coverage for planned procedures
Outpatient and Emergency Room Registration
Obleness Memorial Hospital
09.2017 - 10.2018
- Increased customer satisfaction by resolving any registration issues
- Provided thorough information about admissions policies, financial requirements and check-in procedures
- Collected demographic and insurance information from patients
- Organized, checked and submitted all related paperwork
- Verified insurance benefits, processed payments and issued receipts
- Took copayments and compiled daily financial records
- Assisted patients in filling out check-in and payment paperwork
- Obtained updated contact information from all subjects and verified data for accuracy
Home Health Aide
Bright Star
02.2017 - 11.2017
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Developed rapport to create safe and trusting environment for care
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Completed entries in log books, journals and care plans to document accurately report patient progress
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Maintained clean, safe and well-organized patient environment
- Provided transportation, managing and scheduling appointments
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Assisted with general household activities, such as cooking, meal preparation and grocery shopping
- Cooked tasty, nourishing meals for patients with [Type] and [Type] conditions to promote better nutrition
- Kept close eye on behavior and emotional responses of clients, consulting with [Job title] to address concerns and protect each person from any harm
- Promoted development of healthy lifestyle to meet health and wellness objectives
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence
- Traveled to clients' homes to provide healthcare services and promote continuity of care
- Documented vital statistics and coordinated with health care providers
- Assisted disabled clients in any way necessary to facilitate independence and well-being
Day Program Assistant
Westbrook Health Services
09.2011 - 05.2012
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions
- Kept notes of behavior issues, food served and medications administered to children
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Created safe and engaging learning environment for groups of diverse clients with various learning styles
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
- Used positive reinforcement techniques to promote patience and other good behaviors in clients
Patient Registration Representative
Camden Clark Memorial Hospital
01.2009 - 08.2011
- Interpreted physician's orders accurately to input correct testing information and verify admissions criteria
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives
- Visited patients' rooms to collect insurance and financial information required for registrations
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
- Imaged and scanned patient and registration documentation into electronic patient record via [System]
- Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Balanced deposits and credit card payments each day
- Reviewed and corrected claim errors to facilitate smooth processing
Education
Certification - Medical Office Administration
West Virginia University At Parkersburg
Parkersburg, West VirginiaCertificate - Phlebotomy
West Virginia University At Parkersburg
Parkersburg, West Virginia11.2012
Skills
- Hospital inpatient and outpatient records
- Patient and family interaction
- Medicare and Medicaid eligibility
- Organization, prioritizing, and multi-tasking
- Insurance understanding
- Request prioritization
- Active listening and communication
- Obtaining authorizations
- Insurance authorization
- Prior Authorization Verification
- Insurance Verification
- Prioritizing and time management
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Greeting and seating clients
- Data inputting
- File management
- Administrative support
- Multi-line telephone operation
- Professional demeanor
- Service-oriented mindset
Timeline
Receptionist/ Medical Assistant
Allegany Family Health
05.2020 - 04.2022
Insurance Verification and Prior Auth Specialist
Obleness Memorial Hospital
11.2018 - 02.2020
Outpatient and Emergency Room Registration
Obleness Memorial Hospital
09.2017 - 10.2018
Home Health Aide
Bright Star
02.2017 - 11.2017
Day Program Assistant
Westbrook Health Services
09.2011 - 05.2012
Patient Registration Representative
Camden Clark Memorial Hospital
01.2009 - 08.2011
Certificate - Phlebotomy
West Virginia University At Parkersburg
Certification - Medical Office Administration
West Virginia University At Parkersburg
Similar Profiles
Kaleigh ReesKaleigh Rees
Receptionist at Allegany Family MedicineReceptionist at Allegany Family Medicine
Cristal WildmanCristal Wildman
Covid Aide/Certified Medication Technician at Allegany Health Department School HealthCovid Aide/Certified Medication Technician at Allegany Health Department School Health
William PlummerWilliam Plummer
Registered Nurse at Allegany Health and Rehabilitation CenterRegistered Nurse at Allegany Health and Rehabilitation Center
Jessie EvansJessie Evans
Online Order Filler at WalmartOnline Order Filler at Walmart
Patricia ParsonsPatricia Parsons
Transition Coordinator/Special Education Teacher at Sheppard Pratt Health System, Residential Treatment CenterTransition Coordinator/Special Education Teacher at Sheppard Pratt Health System, Residential Treatment Center