Elizabeth Kindhart
Administrative Assistant
Macomb,United States
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Goal-oriented Customer Service Manager 7 years of experience in leadership roles and remote work. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Facilities Manager
The Storage Manager
Macomb, IL
08.2022 - Current
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Created management reports outlining important facility statistics.
- Controlled expenses to meet budget requirements.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Created sustainable improvement initiatives for efficient use of energy.
- Directed tenant improvements to meet contractual demands and update building areas.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Responded to building emergencies and managed repairs.
- Interviewed, hired and trained qualified maintenance employees.
- Investigated problems and determined appropriate remedies.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
Virtual Office Assistant
Self Employed
Macomb, IL
01.2016 - Current
- Typical tasks include scheduling appointments, making phone calls, making travel arrangements, managing email accounts, and providing stellar customer service
- Performed research to collect and record industry data.
- Interacted with vendors to purchase and set up equipment and services.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Owner
Moonlight Enchantments
Macomb, IL
01.2019 - 10.2022
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Correctional Officer
State Of Illinois
Mt Sterling, IL
01.2020 - 03.2022
- Booked new inmates into facility and processed inmates for release.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed behavior of residents individually and in groups.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Conducted routine and emergency head counts.
- Supervised inmates clearing debris from roadways and drains.
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
- Identified facility openings and designated inmates to housing units.
- Completed intake paperwork, fingerprints and searches.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Received and accounted for personal possessions and determined inmate work assignments.
- Arranged for medical and dental care of inmates.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Delivered inmates to work sites and returned safely by following protocols.
Administrative Assistant
Wesley Village
Macomb, IL
04.2016 - 03.2018
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Screened visitors and issued badges to maintain safety and security.
- Edited documents to improve accuracy of language, flow and readability.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Set up conference rooms, technology and materials to facilitate meetings.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Illinois 03.2022 - Current
High School Diploma -
Macomb High School
Macomb 08.2007 - 05.2011
Skills
Inventory controlWeapon safety training and defense tacticsEasily AdaptableEmail ManagementData EntryCalendar PlanningAppointment SchedulingPublic SafetyCorrectionsPhysical SecurityCriminal Justice
Inventory procurement
Blueprint Interpretation
Leadership and supervision
Planning and scheduling
Schedule Management
Building inspections
Staff supervision
Production planning
Cost-reduction methods
Operations oversight
Facility inspections
Performance Evaluations
Teambuilding
Critical Thinking
Problem-Solving
Interpersonal Communication
Planning and Coordination
Good Telephone Etiquette
Accomplishments
- Supervised team of 32 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Reflective Decision Maker Badge - University of Phoenix
- Reflective Problem Solver Badge - University of Phoenix
- Intentional Problem Solver Badge - University of Phoenix
- Strategic Problem Solver Badge - University of Phoenix
- Decision Maker - Personal Finance Badge - University of Phoenix
- Intentional Communicator Badge - University of Phoenix
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Facilities Manager
The Storage Manager
08.2022 - Current
Bachelor of Science - Business Administration And Management
University of Phoenix
03.2022 - Current
Correctional Officer
State Of Illinois
01.2020 - 03.2022
Owner
Moonlight Enchantments
01.2019 - 10.2022
Administrative Assistant
Wesley Village
04.2016 - 03.2018
Virtual Office Assistant
Self Employed
01.2016 - Current
High School Diploma -
Macomb High School
08.2007 - 05.2011