ELIZABETH KINDY
Denver,CO
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs. Extensive experience in surgical coding and denial process improvements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, Coding and Revenue Cycle Operations
Endeavor Health
11.2011 - Current
- Analyze KPM reports and provide opportunities for process improvements
- Lead the organizational surgical coding and charge entry team for professional billing of all surgical specialties (6 hospitals, 200+ medical group physicians)
- Initiated and lead monthly denial analysis training for 40+ physician coding specialists
- Operational oversight of Epic and Optum Claims Manager edit creation and maintenance, focusing on areas of revenue optimization and denials prevention
- Implemented single path coding process between physician and facility ambulatory account with net reduction of 3 FTE's
- Provided coding orientation and education to all new Medical Group physicians focusing on all aspects of CPT and ICD-10 coding, billing and documentation requirements as well as Medicare regulations for their specialty
- Assist Patient Financial Services in resolving escalated patient disputes, contributing to patient satisfaction scores
- Work closely with all areas of the organization to review, develop, and streamline workflows and processes related to professional coding, billing, denials, prior authorizations and documentation requirements
Senior Coding Support Specialist
Endeavor Health
06.2010 - 11.2011
- Responsible for coding and billing of all general surgery, orthopaedic surgery and vascular surgery cases to ensure correct procedural and diagnostic coding
- Collaborated with practice managers on patient billing disputes to ensure satisfactory outcomes
- Reviewed and processed denials weekly and communicated trends to physicians and specialties
- Utilized all resources to accurately code surgical cases; NCCI Manual, CPT Assistant and AHA Coding Clinic Supporting 200+ physicians
Certified Coder - Physician-Based
Loyola University Health System
06.2006 - 05.2010
- Assigned CPT-4, ICD-9-CM and modifiers for accurate and timely coding of all operative reports
- Reviewed and logged all denials to identify possible trends
- Resolved daily edits for clean claim submission
- Assisted general surgery department with all in-service physician training
- Maintained strict adherence to HIPAA regulations, safeguarding patient information during all aspects of the coding process.
Education
Medical Billing Certificate -
Oakton Community College
Des Plaines, IL05.2006
Skills
- Surgical Coding
- Denial Analysis
- Epic
- NCCI Manual
- EncoderPro
- Project management
- Managing remote and hybrid teams
- Revenue optimization
- Physician Coding Education
- Charge Capture and Reconciliation
- Time management
- Decision-making
Awards Recognitions
- Recipient of 40 Service Value awards at Endeavor, in recognition of exceptional performance earning customer loyalty
- Recipient of 18 Loyalty Leader awards at Endeavor, in recognition of loyalty and supporting our mission, values and goals
- Completed Leadership Academy at Endeavor
Education Certifications
Medical Billing Certificate, Oakton Community College, 05/01/06, High Honors
Certification
Certified Coding Specialist-Physician (CCS-P), American Health Information Management Association (AHIMA), June 2006
Timeline
Manager, Coding and Revenue Cycle Operations
Endeavor Health
11.2011 - Current
Senior Coding Support Specialist
Endeavor Health
06.2010 - 11.2011
Certified Coder - Physician-Based
Loyola University Health System
06.2006 - 05.2010
Medical Billing Certificate -
Oakton Community College
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