Elizabeth King
Louisville,KY
Summary
Solutions-driven leader passionate about working with organizations to optimize processes and employee engagement. Outstanding communication skills with experience creating training materials and facilitating training sessions for hundreds of staff in technical, administrative, and managerial roles. Expertise in developing end-to-end business processes that leverage technology to maximize efficiency and create value for customers.
Overview
14
14
years of professional experience
Work History
Senior Business Systems Analysis Professional
Humana
Louisville, KY
07.2021 - Current
- Continued to manage Agile process for ESP enhancements
- Developed and managed ESP enhancement requests and completed daily ESP requests
- Developed and administered quarterly Risk Academy sessions
- Created new ESP 101 on demand learning content
Business Systems Analysis Professional 2
Humana
Louisville, KY
07.2021 - 05.2023
- Managed Agile process for Enterprise Solution Point (ESP) enhancements
- Enhanced existing ESP 101 training content
Telephonic Client Manager
LexisNexis
Springboro, OH
11.2019 - 05.2021
- Developed strong relationships with clients to understand business needs and recommend products that address those needs and enable clients to provide more efficient and better service.
- Maintained an in-depth understanding of LexisNexis products and effectively communicated their value to clients.
- Identified, targeted and maximized revenue/growth opportunities.
Territory Account Representative
Cintas
Mason, OH
03.2018 - 11.2019
- Managed inside sales of direct purchase items for hundreds of accounts across the U.S.
- Developed end-to-end process for complex ordering system and created an updated sales sheet with filtering and sorting capabilities which streamlined the process.
- Trained team members in the use of updated systems and tools.
- FY19 Sales Results: Goal: $800,000 FY19 Result: $1,269,335 ($532,456 profit)
Business Process Specialist
Cintas
Mason, OH
01.2017 - 03.2018
- Led training of internal team to new SAP – Customer Interaction Center (CIC/CRM) system.
- Monitored customer service data and answered system questions from Cintas locations live on SAP.
- Developed training materials for associates across the organization, from drivers to managers.
- Delivered training programs via conference calls to hundreds of associates per call.
Management Trainee
Cintas
Indianapolis, IN
06.2015 - 01.2017
- Completed competitive management training program with 19-months of intensive hands-on rotations, in all areas of the business including: Sales Service, Production, Operations and Administration.
Administrative Assistant, Division of Natural Sciences
Indiana Wesleyan University
Marion, IN
05.2014 - 05.2015
- Received visitors, handled inquiries, and directed to appropriate persons.
- Edited and ordered lab manuals for all lab classes and managed other tasks for professors.
Administrative Assistant, DeVoe Division of Business
Indiana Wesleyan University
Marion, IN
11.2012 - 05.2015
- Organized office space, greeted visitors, handled inquiries, and directed to appropriate persons.
Tech Scheduler/ Operations Manager Internship
Sound, Light & Media Group
03.2013 - 05.2014
- Created and assigned schedules for audio/visual technical staff for events on campus, including conferences with as many as 2,000 attendees.
- Built relationships with external clients who used campus space for events.
- Learned the capabilities of each room/conference hall to plan accordingly for technical needs.
Administrative Assistant, Dean of the School of Nursing
Indiana Wesleyan University
Marion, IN
06.2012 - 09.2012
- Assisted in Innovations in Faith-Based Nursing Conference, entered financial reimbursement information, and created faculty contact sheet.
Administrative Assistant, Pre-Licensure Nursing
Indiana Wesleyan University
Marion, IN
06.2011 - 06.2012
- Organized office space, greeted visitors, handled inquiries, and directed to appropriate persons.
Education
Master of Arts - Industrial and Organizational Psychology
Adler University
Chicago01.2022
Bachelor of Science - Business Administration and Management
Indiana Wesleyan University
Marion, IN01.2015
Skills
Training development
Process improvement
Relationship management
Communication
Community Service
- Cincinnati Children’s Hospital, West Chester, OH
- The Oaks Community Church, Middletown, OH, Organized 3 yearly coat drive/distribution events with 500-700 attendees each year and managed 30 volunteers.
- American Heart Association, Mason, OH
- Uniting Partners, Louisville, KY
Timeline
Senior Business Systems Analysis Professional
Humana
07.2021 - Current
Business Systems Analysis Professional 2
Humana
07.2021 - 05.2023
Telephonic Client Manager
LexisNexis
11.2019 - 05.2021
Territory Account Representative
Cintas
03.2018 - 11.2019
Business Process Specialist
Cintas
01.2017 - 03.2018
Management Trainee
Cintas
06.2015 - 01.2017
Administrative Assistant, Division of Natural Sciences
Indiana Wesleyan University
05.2014 - 05.2015
Tech Scheduler/ Operations Manager Internship
Sound, Light & Media Group
03.2013 - 05.2014
Administrative Assistant, DeVoe Division of Business
Indiana Wesleyan University
11.2012 - 05.2015
Administrative Assistant, Dean of the School of Nursing
Indiana Wesleyan University
06.2012 - 09.2012
Administrative Assistant, Pre-Licensure Nursing
Indiana Wesleyan University
06.2011 - 06.2012
Master of Arts - Industrial and Organizational Psychology
Adler University
Bachelor of Science - Business Administration and Management
Indiana Wesleyan University
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