Elizabeth King
Davida's Beauty Salon
Melrose,NY
39
years of professional experience
Results-focused dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Work History
Master Stylist
4 Years 5 Months- Delivered exceptional hair styling services, ensuring client satisfaction through personalized consultations.
- Mentored junior stylists, enhancing their technical skills and customer service approaches.
- Implemented innovative styling techniques, improving service offerings and attracting new clientele.
- Maintained up-to-date knowledge of industry trends and products to advise clients effectively.
- Developed strong client relationships, fostering loyalty and repeat business through exemplary service.
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
- Increased salon revenue by promoting and selling various hair care products, treatments, and services.
Master Stylist
4 Years 8 Months- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Colored and treated hair using modern technology.
- Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Ensured a clean, organized workspace that adheres strictly to safety standards set forth by state licensing boards.
- Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
- Delivered expert color treatments using professional judgment to achieve desired outcomes while maintaining hair health.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Answered phone calls and emails to schedule client appointments.
Customer Service Representative
18 Years- Managed customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Resolved complex issues by collaborating with cross-functional teams to enhance service delivery.
- Trained and mentored new team members on company policies and customer service protocols.
- Implemented process improvements that streamlined workflows, reducing response times for customer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma
Cosmetology License
Skills
Excellent customer service
Reliable and punctual
Organizational proficiency
Advanced haircutting techniques
Effective team leadership
Exceptional client communication
Schedule management
Appointment coordination
Timeline
Master Stylist
Davida's Beauty Salon
01.2022 - CurrentRead More
Master Stylist
The Social Club Salon
05.2010 - 01.2015Read More
Customer Service Representative
United Healthcare Group
09.1987 - 09.2005Read More
Paul Mitchell Beauty School
Cosmetology License
Read More
Averill Park High School
High School Diploma
Read More