Elizabeth Kittiphanh
Marietta,GA
Overview
14
14
years of professional experience
Work History
Level 3 Primary Manufacturing & Production Associate
Shaw Industries
01.2022 - Current
- Operate heavy manufacturing machinery in a fast-paced production environment.
- Maintain strict quality control standards throughout the manufacturing process.
- Monitor production parameters to ensure efficiency and product consistency.
- Conduct manual and visual inspections of finished products to verify quality standards.
- Promote and enforce workplace safety procedures to ensure a safe working environment.
Service Advisor / Service Center Representative
Dodge, Jeep, Ram & Chrysler Dealership
01.2020 - 01.2022
- Greeted customers, assessed vehicle concerns, and accurately translated issues into repair orders.
- Communicated recommended repairs, provided cost estimates, and updated customers on service progress.
- Scheduled service appointments, managed technician workloads, and coordinated shuttle and loaner vehicle services.
- Processed factory warranty claims and coordinated manufacturer recall repairs.
- Delivered exceptional customer service while ensuring efficient service department operations.
Senior Sales & Special Events Coordinator
Porsche Experience Center Atlanta
07.2016 - 01.2020
- Planned and executed more than 250 corporate and social events annually, including meetings, conferences, weddings, and driving experiences.
- Managed event budgets while driving sales growth and maintaining high-quality standards.
- Served as the primary liaison between clients and internal departments to ensure seamless event execution and exceptional customer experiences.
- Coordinated high-profile events for corporate clients and C-suite executives, including conferences, gala dinners, and exhibitions.
- Developed customized event timelines to ensure timely and efficient execution of all contracted events.
- Managed event billing and reconciliation, ensuring financial accuracy and transparency.
- Oversaw all event logistics, including vendor management, catering, floor plans, and technical support.
- Strengthened client relationships through proactive communication and a commitment to service excellence.
Service Associate → Shift Leader → Assistant Manager
Panda Express
01.2012 - 07.2016
- Leadership & Team Development
- Trained and coached new associates on recipes, operational procedures, and guest service standards.
- Fostered a positive work environment and assisted in resolving team member concerns and workplace conflicts.
- Supervised daily operations, delegated responsibilities, and ensured successful shift execution.
- Operations & Guest Experience
- Maintained food quality, freshness, and portion control in accordance with company standards.
- Ensured compliance with workplace, food safety, and sanitation guidelines, including ServSafe standards.
- Resolved guest concerns professionally while delivering exceptional hospitality and customer service.
- Financial & Administrative Responsibilities
- Supported achievement of sales and profit goals through effective labor, cost, and inventory management.
- Managed daily cash handling, reporting, and bank deposits with accuracy.
- Assisted with inventory ordering, stocking, and supply tracking to minimize waste and control costs.
Education
High School Diploma -
Sprayberry High School
Marietta,Ga05.2013
Skills
Efficient multitasking
Packaging and labeling
Production support
Computer skills
Timeline
Level 3 Primary Manufacturing & Production Associate
Shaw Industries
01.2022 - Current
Service Advisor / Service Center Representative
Dodge, Jeep, Ram & Chrysler Dealership
01.2020 - 01.2022
Senior Sales & Special Events Coordinator
Porsche Experience Center Atlanta
07.2016 - 01.2020
Service Associate → Shift Leader → Assistant Manager
Panda Express
01.2012 - 07.2016
High School Diploma -
Sprayberry High School