Elizabeth Klap
Allendale
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Deep Clean Specialist and Coordinator
Clean Bee Cleaners
04.2025 - Current
- Led training sessions for new staff, enhancing operational efficiency and service quality.
- Developed cleaning protocols that improved consistency and adherence to industry standards.
- Mentored junior team members, fostering skill development and team cohesion.
- Analyzed customer feedback to implement service adjustments, increasing client satisfaction rates.
- Conducted regular quality assurance checks to maintain high standards in cleanliness and customer service.
Sales Specialist Manager
TARGET
06.2022 - 04.2025
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Implemented visual merchandising standards to optimize product presentation and drive sales.
- Trained new staff on best practices for guest engagement and operational procedures.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
Team Member
CULVERS
11.2020 - 06.2022
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Resolved customer concerns promptly, maintaining positive relationships and encouraging repeat business.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Implemented process improvements that streamlined workflow and reduced order preparation times.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
No Degree - Music Education
Grand Valley State University
Allendale, MIHigh School Diploma -
Byron Center High School
Byron Center05-2021
Skills
- Customer service orientation
- Conflict resolution
- Adaptability
- Computer literacy
- Product knowledge
- Organizational skills
- Active listening
- Documentation management
- Proficient in Microsoft office
- Technical troubleshooting
Timeline
Deep Clean Specialist and Coordinator
Clean Bee Cleaners
04.2025 - Current
Sales Specialist Manager
TARGET
06.2022 - 04.2025
Team Member
CULVERS
11.2020 - 06.2022
No Degree - Music Education
Grand Valley State University
High School Diploma -
Byron Center High School