Elizabeth Klempner

Hilton Head Island,SC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

Work History

Emergency Room Registration

Hilton Head Hospital

05.2015 - Current

Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Obtained payments from patients and scanned identification and insurance cards.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Registered and verified patient records before triage with most up-to-date information.
Processed medical insurance claims and payments.
Received and routed laboratory results to correct clinical staff members.
Conducted patient intake interviews, recording and documenting relevant information.

Massage Therapist

Energy Oasis

05.2006 - 08.2006

Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Assessed clients to determine appropriate massage techniques to apply.
Utilized hot stones, aromatherapy and other therapeutic treatments.
Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
Administered Swedish, deep tissue and sports massage techniques.
Prepared oils and lotions for massages.
Performed sanitization tasks to keep massage environment clean and safe.
Educated clients on benefits of massage and recommended home care techniques.
Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
Provided clear, concise instructions to clients to prepare for massage services.
Offered aromatherapy and hot stones as part of massage treatments.
Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Researched new massage techniques and treatments.

Massage Therapist and Spa Manager

Relax First Therapeutic Massage And Spa Treatments

02.2004 - 09.2005

Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Assessed clients to determine appropriate massage techniques to apply.
Established and implemented massage protocols and procedures.
Utilized hot stones, aromatherapy and other therapeutic treatments.
Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
Administered Swedish, deep tissue and sports massage techniques.
Prepared oils and lotions for massages.
Performed sanitization tasks to keep massage environment clean and safe.
Educated clients on benefits of massage and recommended home care techniques.
Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
Provided clear, concise instructions to clients to prepare for massage services.
Offered aromatherapy and hot stones as part of massage treatments.
Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Researched new techniques to stay up to date with trends and developments in massage therapy industry.

Education

No Degree - Business Administration

Liberty University

Lynchburg, VA

Certified Massage Therapist - Massage Therapy

Savannah School of Massage Therapy Training, Inc.

Savannah, GA

High School Diploma -

South Effingham High School

Guyton, GA

Skills

Documentation Accuracy
Religious Education
Registration Services
Registration Requirements
Collecting Intake Information
Administrative Support
Clerical Support
Registration Processing
Patient Data Management Systems

Software Applications
Reviewing Demographics
Registration Coordination
Accounts Payable and Accounts Receivable
Intake Interview
Demographics Information
Call Transfers
Financial Statements
Patient Health Information Access

Timeline