Elizabeth Knebel
Chicago,IL
Summary
Client-focused professional with over 10 years of experience in fast-paced, service-oriented environments. Expertise in communication, organization, and problem-solving enhances client services and hospitality. Committed to anticipating client needs and fostering meaningful relationships to deliver memorable travel experiences.
Overview
10
10
years of professional experience
Work History
Video Editor & Creative Collaborator
Freelance / Agency Work
Chicago, IL
01.2016 - Current
- Worked closely with clients across industries, managing communication and feedback throughout projects.
- Built strong relationships through attentive listening, organization, and reliable delivery.
- Managed multiple projects simultaneously while maintaining high attention to detail.
- Developed strong digital workflow skills and adaptability to new tools and systems.
Guest Service Concierge
Under Canvas
St. George, Utah
06.2019 - 10.2019
- Provided personalized hospitality service to enhance guest experiences at luxury outdoor resort.
- Facilitated itinerary planning, activity bookings, dining reservations, and local travel recommendations to optimize guest satisfaction.
- Anticipated guest needs to create seamless and memorable travel experiences.
- Coordinated with team members to ensure efficient and organized guest service operations.
Client Services Manager
11 Dollar Bill
Chicago, IL
05.2017 - 08.2019
- Managed client relationships for creative advertising agency, acting as primary point of contact between clients and internal teams to foster collaboration.
- Coordinated project timelines and deliverables while facilitating communication across multiple stakeholders to ensure alignment and timely execution.
- Ensured client satisfaction through proactive updates and effective problem-solving, delivering attentive service that addressed client needs.
- Maintained strong organizational systems to manage multiple accounts and fast-moving deadlines.
Guest Service Concierge
Urban Garden Hostel
Lisbon, Portugal
03.2018 - 10.2018
- Delivered personalized guidance on activities, transportation, and cultural experiences, enhancing guest engagement in Lisbon.
- Facilitated seamless check-in for international travelers, offering tailored local recommendations and logistical support.
- Resolved guest concerns with professionalism and empathy to ensure a positive stay.
- Fostered a welcoming, community-oriented environment, enriching guest experiences and promoting cultural exchange.
Education
Bachelor of Arts - Film & Creative Writing
Western Kentucky University
Bowling Green05-2016
Skills
- Client Relationship Management
- Travel Planning & Recommendations
- Hospitality & Guest Experience
- Clear Written & Verbal Communication
- Problem Solving & Conflict Resolution
- Organization & Time Management
- Remote Communication Tools
- Quick Learner with New Technology
Timeline
Guest Service Concierge
Under Canvas
06.2019 - 10.2019
Guest Service Concierge
Urban Garden Hostel
03.2018 - 10.2018
Client Services Manager
11 Dollar Bill
05.2017 - 08.2019
Video Editor & Creative Collaborator
Freelance / Agency Work
01.2016 - Current
Bachelor of Arts - Film & Creative Writing
Western Kentucky University