Elizabeth Koehler
Georgetown,Kentucky
Summary
Dynamic individual with hands-on experience in Operations and Business Development and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Director of Operations & Acquisition
Harbor Behavioral Health
Lexington, KY
10.2023 - Current
- Oversee daily operations for multiple program lines including the Therapeutic Rehabilitation Program (H2019/H2020), Personal Care Homes, and community-based partnerships.
- Lead all billing and revenue-cycle management functions using PracticeSuite, TriZetto, and Availity; manage claim submission, denial tracking, ERA/EOB posting, and payer follow-ups across Medicaid MCOs (Humana, WellCare, Aetna, Passport, UHC).
- Create, implement, and refine operational workflows and SOPs for onboarding, payroll, HR compliance, and insurance authorizations to ensure CARF and Kentucky Medicaid alignment.
- Develop and manage strategic acquisition initiatives, including partnership outreach, site evaluations, and community engagement with key referral sources.
- Supervise cross-functional teams in billing, administrative support, peer support, and clinical coordination, ensuring accountability, communication, and goal alignment.
- Direct onboarding playbook and training content creation (Google Sites + Loom), streamlining leadership training and delegation.
- Coordinate large-scale community engagement events such as the annual “In This Together” Resource Fair and “Client Trunk or Treat,” strengthening referral pipelines and local awareness.
- Maintain compliance with OSHA, OIG, and CARF standards, including safety inspections, background checks, credentialing, and policy audits.
- Partner with the Director of Clinical Services and CEO to assess new market opportunities, evaluate program profitability, and track KPIs such as client growth, clean-claim rate, and staff retention.
General Manager
Chevy Chase Ventures, LLC
Lexington, KY
01.2023 - 10.2023
- Work with a board of local business professionals to start up two new healthcare companies
- Manage compliance guidelines and ensure that all regulations are followed for all agencies (OSHA, OIG, CARF, etc.)
- Oversee all HR duties including payroll, hiring, discipline, terminations, benefit coordination, etc.
- Manage the operational functions of both companies
- Participate and/or facilitate in weekly meetings with the board
Head of Fixed Sites
Wild Labs/Murray Medical
Multiple locations
09.2022 - 01.2023
- Manages the preparation of short-term and long-term goals for each location
- Manages the operational functions of all Fixed Site locations
- Creates and implements departmental policies to facilitate structure at each location
- Oversees the Inventory Team/Warehouse and all its functions
- Coordinating shipping and delivery of supplies for individualized projects, fixed locations, and mobile operations
- Mentor and manage all Operations Managers, Staffing Coordinator and Inventory Managers
- Drive demand for On-Site locations
District Manager
WeCare Medical, LLC
Multiple locations
05.2020 - 09.2022
- Manages the preparation of short-term and long-term goals for each location
- Hiring, training and education for all new hires at each location
- Ensures that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws
- Manages the results of overall operations and regularly reporting these results back to the Director of Operations
- Submits a monthly budget for internal needs of each location
- Creates and continues to update the structure and processes necessary to manage the organization’s current activities and the projected growth.
Operations Coordinator
WeCare Medical, LLC
Somerset, London and Monticello, KY
02.2019 - 05.2020
- Helps develop new processes and procedures to ensure better productivity
- Oversee the Site Coordinators at each location to make sure day to day responsibilities are being taken care of
- Continued education and in services to implement new processes once created
- Ensure that all locations are organized, clean and functional
- Assists the District Manager of each location in all job requirements
Site Coordinator
WeCare Medical, LLC
Lexington, Kentucky
11.2017 - 02.2019
- Communicates with customers by phone or in person regarding orders or patient needs
- Fill out order forms, determine charges and coverage for service requested, collect payments and put date into Brightree
- Assists with complaints concerning billing, referrals, patient care, etc.
- Training and education of new site coordinator
- Participates in Improvement of Operational Performance (IOP) activities
- Works patient accounts to ensure accuracy
- Assists sales representatives in working new orders to qualify through insurance
- Contacting referrals (doctors offices, hospitals, nursing homes, etc) to request what is needed to qualify through insurance
- Understands and participates in the development of the WeCare Experience
Office Coordinator
Bluegrass Outpatient Center
Bowling Green, Kentucky
08.2016 - 07.2017
- Assisting with daily operations
- Compiling daily totals for the facility
- Conducting discharge audits
- Liaison between patients and therapists
- Assists patients with completing initial paperwork
- Educating patients on specific insurance benefits
- Facilitating scheduling for patients
- Regulating ordering distribution
Durable Medical Equipment Intern
J&L Home Medical Equipment
Georgetown, Kentucky
08.2011 - 05.2017
- Worked directly with a DME manager to learn daily operations
- Assisted with billing tasks, such as posting checks
- Claim reconciliation and insurance audits
- Ran Accounts Receivable Reports and incomplete claim reports
- Familiarized myself with fittings, HCPCS codes, ICD-10 codes, competitive bid and all medical equipment
- Developed organizational skills and how to delegate tasks properly
Administrative Intern
Hospice of Southern Kentucky
Bowling Green, Kentucky
05.2015 - 08.2015
- Completed in-depth and hands on training in a healthcare facility, completed 480 hours
- Worked directly with the Volunteer Coordinator, Director of Finance, Billing Coordinator, Director of Quality Assurance and Marketing Director daily
- Helped plan and set up for any fundraising events
- Learned skill sets on payroll, billing insurance companies, the volunteer process, laws and regulations in health care and marketing techniques
Education
MBA - Healthcare & Marketing
Murray State University
Murray, KY05.2026
Bachelor of Science - Health Care Administration
WESTERN KENTUCKY UNIVERSITY
Bowling Green, Kentucky01.2016
Skills
- Strategic planning and execution
- Operations management
- Community outreach coordination
- Community involvement and outreach
- Relationship building
- Verbal and written communication
- People management
Timeline
Director of Operations & Acquisition
Harbor Behavioral Health
10.2023 - Current
General Manager
Chevy Chase Ventures, LLC
01.2023 - 10.2023
Head of Fixed Sites
Wild Labs/Murray Medical
09.2022 - 01.2023
District Manager
WeCare Medical, LLC
05.2020 - 09.2022
Operations Coordinator
WeCare Medical, LLC
02.2019 - 05.2020
Site Coordinator
WeCare Medical, LLC
11.2017 - 02.2019
Office Coordinator
Bluegrass Outpatient Center
08.2016 - 07.2017
Administrative Intern
Hospice of Southern Kentucky
05.2015 - 08.2015
Durable Medical Equipment Intern
J&L Home Medical Equipment
08.2011 - 05.2017
Bachelor of Science - Health Care Administration
WESTERN KENTUCKY UNIVERSITY
MBA - Healthcare & Marketing
Murray State University
Professional Development
- Acquisition.com Business Growth Conference — Las Vegas, NV | Attendee, 2024
Participated in leadership and business scaling workshops led by Alex & Leila Hormozi focused on operational efficiency, growth frameworks, and strategic delegation.