Elizabeth Koehler
Georgetown,Kentucky
Summary
Dynamic individual with hands-on experience in Operations and Business Development and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Director of Operations & Acquisition
Harbor Behavioral Health
10.2023 - Current
- Oversee daily operations for multiple program lines including the Therapeutic Rehabilitation Program (H2019/H2020), Personal Care Homes, and community-based partnerships.
- Lead all billing and revenue-cycle management functions using PracticeSuite, TriZetto, and Availity; manage claim submission, denial tracking, ERA/EOB posting, and payer follow-ups across Medicaid MCOs (Humana, WellCare, Aetna, Passport, UHC).
- Create, implement, and refine operational workflows and SOPs for onboarding, payroll, HR compliance, and insurance authorizations to ensure CARF and Kentucky Medicaid alignment.
- Develop and manage strategic acquisition initiatives, including partnership outreach, site evaluations, and community engagement with key referral sources.
- Supervise cross-functional teams in billing, administrative support, peer support, and clinical coordination, ensuring accountability, communication, and goal alignment.
- Direct onboarding playbook and training content creation (Google Sites + Loom), streamlining leadership training and delegation.
- Coordinate large-scale community engagement events such as the annual “In This Together” Resource Fair and “Client Trunk or Treat,” strengthening referral pipelines and local awareness.
- Maintain compliance with OSHA, OIG, and CARF standards, including safety inspections, background checks, credentialing, and policy audits.
- Partner with the Director of Clinical Services and CEO to assess new market opportunities, evaluate program profitability, and track KPIs such as client growth, clean-claim rate, and staff retention.
General Manager
Chevy Chase Ventures, LLC
01.2023 - 10.2023
- Work with a board of local business professionals to start up two new healthcare companies
- Manage compliance guidelines and ensure that all regulations are followed for all agencies (OSHA, OIG, CARF, etc.)
- Oversee all HR duties including payroll, hiring, discipline, terminations, benefit coordination, etc.
- Manage the operational functions of both companies
- Participate and/or facilitate in weekly meetings with the board
Head of Fixed Sites
Wild Labs/Murray Medical
09.2022 - 01.2023
- Manages the preparation of short-term and long-term goals for each location
- Manages the operational functions of all Fixed Site locations
- Creates and implements departmental policies to facilitate structure at each location
- Oversees the Inventory Team/Warehouse and all its functions
- Coordinating shipping and delivery of supplies for individualized projects, fixed locations, and mobile operations
- Mentor and manage all Operations Managers, Staffing Coordinator and Inventory Managers
- Drive demand for On-Site locations
District Manager
WeCare Medical, LLC
05.2020 - 09.2022
- Manages the preparation of short-term and long-term goals for each location
- Hiring, training and education for all new hires at each location
- Ensures that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws
- Manages the results of overall operations and regularly reporting these results back to the Director of Operations
- Submits a monthly budget for internal needs of each location
- Creates and continues to update the structure and processes necessary to manage the organization’s current activities and the projected growth.
Operations Coordinator
WeCare Medical, LLC
02.2019 - 05.2020
- Helps develop new processes and procedures to ensure better productivity
- Oversee the Site Coordinators at each location to make sure day to day responsibilities are being taken care of
- Continued education and in services to implement new processes once created
- Ensure that all locations are organized, clean and functional
- Assists the District Manager of each location in all job requirements
Site Coordinator
WeCare Medical, LLC
11.2017 - 02.2019
- Communicates with customers by phone or in person regarding orders or patient needs
- Fill out order forms, determine charges and coverage for service requested, collect payments and put date into Brightree
- Assists with complaints concerning billing, referrals, patient care, etc.
- Training and education of new site coordinator
- Participates in Improvement of Operational Performance (IOP) activities
- Works patient accounts to ensure accuracy
- Assists sales representatives in working new orders to qualify through insurance
- Contacting referrals (doctors offices, hospitals, nursing homes, etc) to request what is needed to qualify through insurance
- Understands and participates in the development of the WeCare Experience
Office Coordinator
Bluegrass Outpatient Center
08.2016 - 07.2017
- Assisting with daily operations
- Compiling daily totals for the facility
- Conducting discharge audits
- Liaison between patients and therapists
- Assists patients with completing initial paperwork
- Educating patients on specific insurance benefits
- Facilitating scheduling for patients
- Regulating ordering distribution
Durable Medical Equipment Intern
J&L Home Medical Equipment
08.2011 - 05.2017
- Worked directly with a DME manager to learn daily operations
- Assisted with billing tasks, such as posting checks
- Claim reconciliation and insurance audits
- Ran Accounts Receivable Reports and incomplete claim reports
- Familiarized myself with fittings, HCPCS codes, ICD-10 codes, competitive bid and all medical equipment
- Developed organizational skills and how to delegate tasks properly
Administrative Intern
Hospice of Southern Kentucky
05.2015 - 08.2015
- Completed in-depth and hands on training in a healthcare facility, completed 480 hours
- Worked directly with the Volunteer Coordinator, Director of Finance, Billing Coordinator, Director of Quality Assurance and Marketing Director daily
- Helped plan and set up for any fundraising events
- Learned skill sets on payroll, billing insurance companies, the volunteer process, laws and regulations in health care and marketing techniques
Education
MBA - Healthcare & Marketing
Murray State University
Murray, KY05.2026
Bachelor of Science - Health Care Administration
WESTERN KENTUCKY UNIVERSITY
Bowling Green, Kentucky01.2016
Skills
- Strategic planning and execution
- Operations management
- Community outreach coordination
- Community involvement and outreach
- Relationship building
- Verbal and written communication
- People management
Timeline
Director of Operations & Acquisition
Harbor Behavioral Health
10.2023 - Current
General Manager
Chevy Chase Ventures, LLC
01.2023 - 10.2023
Head of Fixed Sites
Wild Labs/Murray Medical
09.2022 - 01.2023
District Manager
WeCare Medical, LLC
05.2020 - 09.2022
Operations Coordinator
WeCare Medical, LLC
02.2019 - 05.2020
Site Coordinator
WeCare Medical, LLC
11.2017 - 02.2019
Office Coordinator
Bluegrass Outpatient Center
08.2016 - 07.2017
Administrative Intern
Hospice of Southern Kentucky
05.2015 - 08.2015
Durable Medical Equipment Intern
J&L Home Medical Equipment
08.2011 - 05.2017
Bachelor of Science - Health Care Administration
WESTERN KENTUCKY UNIVERSITY
MBA - Healthcare & Marketing
Murray State University
Professional Development
- Acquisition.com Business Growth Conference — Las Vegas, NV | Attendee, 2024
Participated in leadership and business scaling workshops led by Alex & Leila Hormozi focused on operational efficiency, growth frameworks, and strategic delegation.