Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Komolafe-Nath

Staten Island,NY

Summary

Detail-oriented Care coordinator Manager with years of experience passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and player focused on driving team collaboration. Talented in finding balanced solutions and resolving conflicts.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Care Manager

Tricounty Care
Staten Island, NY
08.2022 - Current
  • Assisted clients in developing and achieving short-term and long-term goals.
  • Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
  • Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
  • Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
  • Liaised with supervisor to review cases and improve care.
  • Collaborated with IDT teams and multi-disciplinary staff to improve overall patient care and response times.
  • Participated and facilitated team meetings to discuss individual life plans.
  • Educated family members about patient's condition, treatments and available resources.
  • Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
  • Provided advocacy for clients to ensure their needs are met through appropriate services.
  • Arranged referrals for additional services such as housing assistance or financial aid programs when needed.

Mental Health and Substance Abuse Case Manager

BRC Human Services
Brooklyn, NY
09.2021 - 08.2022
  • Conducted random drug screenings using urine tests or breathalyzers when appropriate.
  • Maintained accurate records of client contacts and progress notes according to agency policies and procedures.
  • Educated clients about the effects of substance use disorders on physical and psychological functioning.
  • Monitored client progress towards goals set during treatment planning sessions and made necessary adjustments accordingly.
  • Coordinated with other service providers, such as mental health professionals, medical personnel, and social workers to ensure continuity of care for clients.
  • Conducted assessments of client's strengths, weaknesses, risk factors and identified appropriate interventions.
  • Assisted clients in developing individualized treatment plans to meet their needs and address their substance abuse issues.
  • Provided crisis intervention services to clients experiencing acute distress or suicidal ideation.
  • Developed relationships with community resources to refer clients for additional support services they may need.

Direct Care Administrator.

Constructive Partners Unlimited
Staten Island, NY
05.2020 - 08.2021
  • Provided general administrative support to staff members.
  • Coordinated meetings, conferences, travel arrangements.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Answered incoming calls and responded to customer inquiries.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Maintained filing system for important documents such as contracts and invoices.
  • Developed spreadsheets to track project progress, budgets and other related data.

Assistant Supervisor

Burlington Stores, Inc.
Staten Island, NY
07.2016 - 06.2020
  • Assisted in the development of operational policies, procedures and standards.
  • Monitored employee performance and conducted regular reviews to identify areas for improvement.
  • Provided feedback on employees' performance and assisted with disciplinary action when necessary.
  • Resolved customer complaints promptly and effectively.
  • Conducted periodic inventory checks to ensure accuracy of stock levels.
  • Maintained records of all products sold, returns and exchanges.
  • Performed cashier duties such as processing payments, issuing receipts and balancing cash drawers at the end of shifts.
  • Ensured safety regulations were followed at all times by employees.
  • Trained new staff members on company policies, procedures and job expectations.
  • Prepared reports regarding sales transactions, employee performance issues.

Education

Associate of Science - Business Sciences And Finance.

Kingsborough Community College of The City University of New York
Brooklyn, NY

BBA - Business Administration,Management And CSR.

Brooklyn College of The City University of New York
Brooklyn, NY

Scrum Master - Scrum

Scrum Alliance

Skills

  • Case Assessments
  • Risk Management
  • ADL support
  • Case management experience
  • Client management
  • Database management
  • Medical chart documentation
  • Project Team Coordination
  • Budget Control
  • Conflict resolution
  • Care Quality Assessments
  • Documentation and Reporting
  • Complex Problem Solving
  • Effective Customer Communication
  • Presentations and Demonstrations

Certification

  • Scrum Master

Timeline

Care Manager

Tricounty Care
08.2022 - Current

Mental Health and Substance Abuse Case Manager

BRC Human Services
09.2021 - 08.2022

Direct Care Administrator.

Constructive Partners Unlimited
05.2020 - 08.2021

Assistant Supervisor

Burlington Stores, Inc.
07.2016 - 06.2020

Associate of Science - Business Sciences And Finance.

Kingsborough Community College of The City University of New York

BBA - Business Administration,Management And CSR.

Brooklyn College of The City University of New York

Scrum Master - Scrum

Scrum Alliance

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Elizabeth Komolafe-Nath