Elizabeth Konig
Mineral Wells,TX
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Walgreens. Driven to learn, and adapt to new environments. Excelled in enhancing customer satisfaction and team efficiency through effective conflict resolution and training. Skilled in complex problem-solving and communication.
Overview
5
5
years of professional experience
Work History
ROXM (Pharmacy Manager)
Walgreens
Weatherford
08.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Senior Pharmacy Technician
Walgreens
Weatherford, TX
05.2019 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
Education
Weatherford High School
Weatherford, TXSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
Timeline
ROXM (Pharmacy Manager)
Walgreens
08.2022 - Current
Senior Pharmacy Technician
Walgreens
05.2019 - Current
Weatherford High School