Elizabeth Kottakis
Flushing,NY
Summary
Results-driven project management professional with a proven track record of delivering high-impact projects across diverse environments. Expertise in driving project timelines while ensuring quality outcomes through meticulous strategic planning and execution. Known for fostering collaboration and adaptability, consistently dedicated to achieving team success and enhancing client satisfaction. Committed to leveraging strong leadership skills to navigate challenges and deliver exceptional results.
Overview
19
19
years of professional experience
Work History
Project Manager
Baltimore Design Group
Port Washington, NY
06.2021 - Current
- Coordinate and oversee high-end residential design projects from concept through construction and completion.
- Write and review proposals, contracts, and RFPs while maintaining strong coordination with field personnel and vendors.
- Direct all aspects of project delivery, including scheduling, budgeting, logistics, and financial performance, ensuring seamless execution and exceptional client satisfaction.
- Developed and monitored project timelines, ensuring on-time delivery of milestones.
- Managed stakeholder communications, providing regular updates on project progress and risks.
Hospitality Coordinator
The Plaza Hotel
New York, NY
01.2021 - 01.2022
- Oversaw guest reservation processes and maintained open table systems for efficient seating arrangements.
- Greeted guests upon arrival and coordinated seating arrangements to ensure a welcoming atmosphere.
- Facilitated effective server operations by overseeing balanced allocation of reservations and accommodating large groups.
- Collaborated with departments to streamline communication and improve service delivery.
Showroom Sales Representative
F. Schumacher & Co.
New York, NY
02.2019 - 05.2021
- Consistently achieved and exceeded monthly sales objectives in territory, outperforming margin expectations by 20% to 25%.
- Engaged in team efforts within flagship showroom to drive sales performance and meet monthly revenue objectives of $1.2 - $1.6 million.
- Cultivated strong client relationships through in-depth expertise in interior design manufacturing and installation processes.
- Conducted market research to identify new business opportunities and trends.
Customer Service and Sales
The Plaza Boutique
New York, NY
04.2018 - 01.2020
- Facilitated teamwork among store personnel to ensure successful attainment of monthly sales objectives.
- Cultivated strong client relationships to ensure satisfaction and drive increased sales opportunities.
- Enhanced average sale per unit through strategic upselling techniques.
- Generated over $100,000 in quarterly sales by leveraging effective sales techniques and relationship management.
- Enhanced store sales through exceptional customer service and expert knowledge of products.
Arena Event Guest Services Supervisor / Event Operations
Madison Square Garden
New York
10.2017 - 01.2019
- Facilitated guest satisfaction by proactively handling and resolving issues and concerns as the first point of contact.
- Directed and coordinated activities of over 300 front-line staff, encompassing ushers, ticket takers, and security personnel, to maintain a safe and welcoming environment.
- Facilitated daily staff briefings and executed operational responsibilities to ensure smooth venue operations.
- Collaborated with teams at Beacon Theater and Radio City Music Hall to implement cross-training strategies, ensuring seamless service delivery across venues.
- Supervised guest services team to enhance customer satisfaction and operational efficiency.
Remote Interior Designer
Modsy
San Francisco, CA
01.2017 - 01.2019
- Led the development of innovative online interior design services that prioritize both creativity and functionality.
- Oversaw the creation of customized e-designs that effectively blend aesthetics with practical living solutions.
- Championed client engagement through tailored space planning and design packages that meet diverse needs.
Customer Service Supervisor
The Metropolitan Museum of Art
New York, NY
10.2006 - 03.2017
- Served as primary liaison for all phone, mail, and email communications.
- Streamlined back-order management for high-demand exhibition merchandise, enhancing customer satisfaction and operational efficiency.
- Implemented process improvements that increased operational efficiency and customer satisfaction.
Special Exhibitions / Gift Shop Supervisor
The Metropolitan Museum of Art
New York, NY
10.2006 - 03.2017
- Coordinated activities across various department gallery desks and special exhibition shops, ensuring efficient service delivery.
- Developed comprehensive training materials linking product details and historical significance to optimize staff performance in sales.
- Supervised daily operations of gift shop, ensuring optimal customer service and product availability.
- Trained and mentored staff on sales techniques and inventory management practices.
Visual Design and Merchandising
The Metropolitan Museum of Art
New York, NY
10.2006 - 03.2017
- Designed displays & vignettes for the Main Gift Shop and gallery desks.
- Highlighted merchandise to introduce new products and increase sales.
- Created displays that enhanced special exhibition merchandise.
Graphic Design / Retail Signage
The Metropolitan Museum of Art
New York, NY
10.2006 - 03.2017
- Generated & managed detailed reports of historical text.
- Redesigned and streamlined the signage database & e-filing system.
Education
Bachelor Arts - Interior Design
New York School of Interior Design
New York, NY01-2012
Skills
- AutoCAD
- Microsoft Office proficiency
- Mac OS proficiency
- Studio Designer
- Construction management
- Team collaboration
- Project management
- Project planning
- Project planning and development
- Client relations
- Stakeholder communications
- Vendor sourcing
Languages
Spanish
Native or Bilingual
Greek
Professional Working
Timeline
Project Manager
Baltimore Design Group
06.2021 - Current
Hospitality Coordinator
The Plaza Hotel
01.2021 - 01.2022
Showroom Sales Representative
F. Schumacher & Co.
02.2019 - 05.2021
Customer Service and Sales
The Plaza Boutique
04.2018 - 01.2020
Arena Event Guest Services Supervisor / Event Operations
Madison Square Garden
10.2017 - 01.2019
Remote Interior Designer
Modsy
01.2017 - 01.2019
Customer Service Supervisor
The Metropolitan Museum of Art
10.2006 - 03.2017
Special Exhibitions / Gift Shop Supervisor
The Metropolitan Museum of Art
10.2006 - 03.2017
Visual Design and Merchandising
The Metropolitan Museum of Art
10.2006 - 03.2017
Graphic Design / Retail Signage
The Metropolitan Museum of Art
10.2006 - 03.2017
Bachelor Arts - Interior Design
New York School of Interior Design