ELIZABETH KOZUKI
Kailua,HI
Summary
A resourceful Business Support Administrator with a talent for turning business dealings into friendly transactions. Recognized for the highest level of customer care, resulting in all 5 Star reviews by clients on social media for my companies. Strengths include effective communication, multitasking, high productivity, efficient task completion and workflow optimization.
Overview
30
30
years of professional experience
Work History
Business Support
Hawaii Tax Filings LLC
Honolulu, HI
07.2024 - 01.2025
- Coordinated all client correspondence and communication between Realtors, Escrow Officers, the Hawaii Department of Tax, and our company.
- Prepared tax filings, N288-B, N288-C, and Forms N-103 with a final CPA review.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Coordinated meetings, conferences, and presentations both in person and virtually.
- Provided customer service support by answering questions over the phone or through emails, relating the services we offered, scheduling appointments in person or virtually, and addressing other general inquiries.
- Made potential client calls to inform and connect them with our services offered for their specific tax situations.
- Delivered and picked up daily tax filings.
- Organized and maintained documents for confidential files and records.
Administrative Assistant
HARPTA Help LLC
Honolulu, HI
10.2020 - 07.2024
- Managed database systems containing customer contact information. Created spreadsheets and entered data using Microsoft Excel or other similar programs for record-keeping and reporting.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- I answered phone calls and emails, responding to client questions or issues regarding the services offered by the company, to provide immediate resolution.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Provided administrative support to the executive team, including scheduling meetings in person or virtually and managing calendars.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Dental Front Office Scheduling Coordinator
Paul K. Tanaka DDS
Honolulu, HI
06.2010 - 09.2020
- Greeting & Dismissing patients, Scheduling all appointments for patients, vendors, referrals to specialist offices
- Verified insurance, claims submission, treatment planning, payment collection, financial arrangements, posting payments
- Scheduled all monthly staff meetings, coordinated vendor maintenance of equipment
- Made travel & lodging arrangements for doctor & staff
- Planned yearly calendar of events
- Customized office website & added content
- Wrote & directed all media & e-mail campaigns
- Created & managed social media, Facebook & Instagram
- Managed all office reviews
- Managed all email, operative reports, referrals, online requests, new patient registration, vendor transactions, patient digital records
- Legal team inquiries
- Updated credentialing & Licenses for State & Federal requirements
- HIPAA compliance
- Equipment warranties
- IT liaison & all troubleshooting
- Used Word, Excel, Dentrix, Nuance PDF on a daily basis
- Training of front office, Hiring staff, all new employee intake forms
Dental Receptionist
Kent Sato DMD & Scott Wong DDS
Honolulu, HI
01.2003 - 06.2010
- Monthly billing, process & submit all dental claims, verify insurance, train front office staff, hiring of new staff
- Reconcile day sheets, scan x-rays, meet/greet/dismiss/schedule patients, daily & monthly calendar, chart prep, treatment planning, recall calling, coordinate financial payments, multi-line phones, fax
Patient Accounts-Chief Clerk
UMKC School of Dentistry
Kansas City, MO
10.2001 - 12.2003
- Cashiering, data entry, phones, electronic records, paper chart conversion, student assistance and customer service
Photo Lab Tech
Longs Drugs
Kaneohe, HI
08.1997 - 09.2001
- Ran one hour photo lab, cashiering, data entry, phones, stocking purchasing, inventory, mailing center, key cutting, laminating services
Sous Chef/Kitchen Manager
Good To Go Hawaii
Kailua, HI
01.1995 - 01.1996
- Ran all kitchen operations hot and cold line, Prep, menu development, baking, orders, Front House register
- Daily account reconcile, purchasing, phones
Education
AS - Culinary Arts, Patisserie
Kapiolani Community College
01.1996
Diploma -
Kalaheo High School
Kailua, HI06.1993
Skills
- Organizational Support Skills: using Dropbox to engage all clients through digital signatures
- Business opportunities support: made contact calls and emails to all relevant individuals who benefited from our services
- Relationship building fostered key contacts with tax and insurance specialists to help our company's efficiency with transactions and filings
- Exceptional interpersonal communication—although I never met face to face, through phone or email contact, I was able to gain the trust of clients to engage with our services
- Customer-focused: continuous monitoring and follow-up through phone and email to clients until completion of service
Affiliations
Children's Ministry Director, Calvary Chapel Windward (ages 2-14)
Owner/Artist - Twinkle Face Painting LLC (Face Painting & Glitter Tattoos)
Creating Crafts with Cricut
Traveling to Japan
Trying New Restaurants & Cooking Ethnic Foods
References
References available upon request.
Timeline
Business Support
Hawaii Tax Filings LLC
07.2024 - 01.2025
Administrative Assistant
HARPTA Help LLC
10.2020 - 07.2024
Dental Front Office Scheduling Coordinator
Paul K. Tanaka DDS
06.2010 - 09.2020
Dental Receptionist
Kent Sato DMD & Scott Wong DDS
01.2003 - 06.2010
Patient Accounts-Chief Clerk
UMKC School of Dentistry
10.2001 - 12.2003
Photo Lab Tech
Longs Drugs
08.1997 - 09.2001
Sous Chef/Kitchen Manager
Good To Go Hawaii
01.1995 - 01.1996
AS - Culinary Arts, Patisserie
Kapiolani Community College
Diploma -
Kalaheo High School
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