Elizabeth Kraus
Fort Atkinson,WI
Summary
Experienced professional skilled in fostering relationships and communication with stakeholders, customers, and clients. Supports and maintains existing applications for optimal performance. Implements complex process improvements and system enhancements to meet customer and business needs. Demonstrates leadership capabilities in driving project success. Provides unwavering support, guidance, and leadership to foster a collaborative and high-performing work environment.
Overview
16
16
years of professional experience
Work History
ADS-SCM Senior BSA
TDS (formerly Telephone & Data Systems Inc.)
09.2022 - Current
- Develop and maintain relationships with key business users and stakeholders, co-workers, management, vendors, and other organizations
- Source to Pay and Asset tracking expertise
Associate Project Manager
TDS (formerly Telephone & Data Systems Inc.)
01.2024 - 12.2024
- Perform the full scope of your current role as Sr
- Business Systems Analyst, as well as supporting/managing any assigned projects
- This includes:
- Day-to-day operations on the ADS-Supply Chain team
- Relationship building with key stakeholders
- Assist with team workload/resourcing and ongoing tracking
- Follow PMO methodologies and deliverables
- Gain insight from other project managers on resource planning
- Gain experience in project management tools/software
- Partake in monthly project reviews
- Demonstrate your ability as a project manager
ADS-SCM BSA2
TDS (formerly Telephone & Data Systems Inc.)
08.2020 - 09.2022
ADS-SCM BSA1
TDS (formerly Telephone & Data Systems Inc.)
03.2019 - 08.2020
- Demonstrate expertise and knowledge of business processes
- Develop user communications
- Act as subject matter expert or conduct training as required
- Demonstrate expertise and knowledge of business processes
- Resolve incidents and problems of high complexity
- Maintain and monitor existing systems, processes, and jobs
- Answer user questions and inquiries
- Develop and maintain operational standards, procedures, and guidelines
- Provide functional and technical guidance to other team members
- Provide24 x7 on-call support as required
- Analyze and document current business processes and opportunities
- Identify process improvements or enhancement opportunities
- Design appropriate system/process modifications
- Plan and conduct system/process testing to ensure modifications meet client specifications
- Develop and maintain system/process documentation
- Implement system/process changes
- Gather and document business requirements
- Complete application design including functional/technical design documents, interface specifications, role/user security design, and other software development lifecycle deliverables, as assigned
- Participate in application build including system configuration, unit testing, and reviews
- Develop test strategy, write test scripts, and perform execution of testing
- Assist with data conversions and validations
- Develop support models and implementation plans
- Implement and validate changes to production
- Develop and maintain team procedures and documentation
- Represent the team in divisional meetings and project updates
- Review the work of others and mentor team members
- Develop and monitor accomplishments towards team goals and objectives
- Contribute to the accomplishment of team goals and objectives
- Assist with prioritization of team work load
Supervisor Accounts Payable
TDS (formerly Telephone & Data Systems Inc.)
06.2017 - 03.2019
- Leadership
- Provides leadership and mentoring to team of direct reports
- Leads staff to achieve Service Level Agreements (SLAs)
- Escalates needed issues to leader level for resolution assistance as required, and works with leaders to resolve
- Compliance and Process Improvement
- Leads staff to ensure Sarbanes Oxley compliance
- Proactively leads the team’s process improvement efforts, including standardization and documentation of all processes and procedure
- Leads staff to ensure compliance with policies, operational controls, and various record retention guidelines/regulations
- Ensure compliance with legal hold requirements
- Scanning/Imaging Process Management
- Supervises day-to-day work of the scanning/imaging functions for the enterprise and all related processes and procedures
- Ensures timely and accurate scanning of vendor invoices, personnel files, W9s, Lifeline agreements, P-card statements, etc
- Ensure documents are appropriately disposed as per our records retention timelines
- Provide documentation to various stakeholders consistent with privacy and security obligations
- Examples include providing copies of invoices to auditors; personnel files to HR leaders; W9s to Procurement and Accounts Payable
- Helpdesk Support Management
- Ensure shared services support desk staff resolves expense reimbursement, accounts payable invoice and other related calls are within SLA
- Improve data analytics and dashboard capabilities to monitor work queues and improve response times
- Invoice Payment Processing Management
- Manage the daily function of the invoice payments for paper checks processing
- Project Participation and Management
- Participates in and/or provides project leadership of the integration of the US Cellular, Telecom, and corporate accounts payable areas
- Promotes a shared vision and customer focus
Senior Accounts Payable Coordinator
TDS (formerly Telephone & Data Systems Inc.)
06.2015 - 06.2017
Accounts Payable Coordinator
TDS (formerly Telephone & Data Systems Inc.)
04.2013 - 06.2015
Accounts Payable Coordinator (Contractor at TDS via Baker Tilly)
TDS (formerly Telephone & Data Systems Inc.)
01.2013 - 04.2013
- Data Entry Processing
- Utilizes the automated A/P system to ensure accurate invoice entry, including but not limited to:
- Invoice intake exceptions (OCR failure)
- Indexing invoices
- Vendor
- Invoice date
- Dollar amount
- Company code
- Requestor
- Coding Invoices
- General ledger (G/L) accounts
- Cost center, profit center, product line, and/or WBS elements/project numbers
- Verifying invoices are approved and post (if fail to auto-post)
- Re-routing invoices to correct approver
- Processes approved uploads received from the field into SAP
- Manages payments for critical vendors (e.g., Apple, Samsung, Ericsson) regarding open invoice / credits to ensure strong supplier relationship
- Assists with tax compliance such as1099,1042 and withholding
- Responsible for ensuring reporting is timely and accurate to avoid IRS penalties and avoid disrupting supplier relationships
- Processes complex payments such as easements, sales contracts, resolving EDI error sessions, etc
- Teaching and Mentoring
- Trains Accounts Payable Coordinators on system use, department processes, policies, problem resolution techniques, etc
- Assists in mentoring team members through complex problem resolution, considerations for implementing CPI, etc
- Customer Service
- Manages shared mailboxes and manages inquiries from internal business unit stakeholders and external vendors
- Resolves escalated issues from vendors and/or assigned from leaders
- Partners with key stakeholders (Accounting, Procurement, Real Estate, etc.) to ensure understanding of processes and to identify process improvement opportunities through day-to-day interaction
- Works with vendors to resolve invoice compliance issues
- Works in the AP phone queue as assigned
- Reporting and Auditing
- Assists with quarterly SOX404 audits and helps with daily upload review
- Processes batch sessions to capture daily and monthly errors
- Performs independent review of invoices to comply with internal controls
- Assists with resolution of issues related to the GR/IR reconciliation
- Supports daily verification of posted invoice/check request samples
- Supports daily verification of new hire processed items
- Projects
- Assists seniors and AP leaders on key projects (system implementations, internal small projects, process documentation, etc
- Supports key projects and partners with cross-functional teams to drive projects to completion (implementations, testing, automation, etc.)
- New Hire Onboarding
- Supports on-boarding process for new hires and provides direct training to peers as needed
- Continuous Process Improvement
- Proactively identifies and communicates process improvement opportunities which drive efficiencies
Receptionist, Customer Service Rep, Accounts Receivable Clerk
Wisconsin Packaging
06.2009 - 01.2013
- Create customer invoices from BOLs, process customer payments, reconcile customer accounts
- Process credit card payments
- Reconcile bank statement
- Assist with month end, quarter end, and year end warehouse inventory cycle count
- Perform collection activity on past due customer accounts
- Enter customer orders from sales quotes
- Collaborate with Design & Sales teams for custom product needs
- Answer a multi-phone line system, greet visitors, and prepare conference rooms for meetings
- Create and GR Purchase Orders
- Negotiate purchase prices of various office supplies and order office supplies
- Apply coding to customer files and maintain files based on records retention schedule
Education
Project Management Certificate - undefined
05.2021
High School Diploma - undefined
06.2004
Skills
- SAP, SAP Configuration, SAP FICO, SAP Fixed Assets, Procure to Pay, SAP MM, SAP SD, SAP Logistics, SAP Procurement, SAP WM, SAP Syclo - IM/WM, Brainware, Vertex, Vertex O, SAP Fiori, Optura, SAP Ariba, Ariba BNI, Ariba SLP, Ariba P2P, Ariba Network, SharePoint user, Microsoft Word, Excel, PowerPoint, Outlook, Works, Taulia, EDI, xSuite
- Requirements gathering
- Cross-functional collaboration
- Gap analysis
- Process documentation
- Workflow Analysis
- Database design
- User acceptance testing
- Functional specifications
- Software development life cycle
- Technology implementation
- Research and analysis
- Production support
- Solution implementation
- Root-cause analysis
- Requirements definition
- Personnel training
- Technologically-savvy
- Documentation
- Software testing
- Upgrade testing
- Enhancement support
- Project documentation
- Code debugging
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Interpersonal communication
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- System testing
- Quality assurance
- Troubleshooting
- Data analysis
- Agile methodologies
- Professional demeanor
- Problem-solving aptitude
Accomplishments
Successfully performed as a lead Business systems analyst on a complex multi-year procure to pay, asset tracking project with both operational and finance stakeholders. Post go live, created a long term support framework and trained both end users to create SMEs and internal team members to ensure resource availability for support and future enhancement success.
Timeline
Associate Project Manager - TDS (formerly Telephone & Data Systems Inc.)
01.2024 - 12.2024
ADS-SCM Senior BSA - TDS (formerly Telephone & Data Systems Inc.)
09.2022 - Current
ADS-SCM BSA2 - TDS (formerly Telephone & Data Systems Inc.)
08.2020 - 09.2022
ADS-SCM BSA1 - TDS (formerly Telephone & Data Systems Inc.)
03.2019 - 08.2020
Supervisor Accounts Payable - TDS (formerly Telephone & Data Systems Inc.)
06.2017 - 03.2019
Senior Accounts Payable Coordinator - TDS (formerly Telephone & Data Systems Inc.)
06.2015 - 06.2017
Accounts Payable Coordinator - TDS (formerly Telephone & Data Systems Inc.)
04.2013 - 06.2015
Accounts Payable Coordinator (Contractor at TDS via Baker Tilly) - TDS (formerly Telephone & Data Systems Inc.)
01.2013 - 04.2013
Receptionist, Customer Service Rep, Accounts Receivable Clerk - Wisconsin Packaging
06.2009 - 01.2013
UW Madison - Project Management Certificate,
Fort Atkinson High School - High School Diploma,
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