Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elizabeth Kubiak

Neenah,WI

Summary

Dynamic Senior Account Specialist at VF Outdoor with a proven track record in client relationship management and process optimization. Expert in resolving complex inquiries and enhancing customer satisfaction through effective communication and collaboration. Committed to driving results and improving operational efficiency while ensuring client needs are consistently met.

Overview

24
24
years of professional experience

Work History

Senior Account Specialist

VF Outdoor
Neenah, WI
10.2018 - Current
  • Captured customer interactions in order tracking systems to ensure future accessibility.
  • Devised and instituted strategies focused on boosting customer satisfaction levels.
  • Identified areas where process improvements could be made and developed solutions accordingly.
  • Performed data entry of client information into CRM system.
  • Resolved complex customer inquiries regarding payment issues, product availability, pricing and delivery dates.
  • Conducted regular meetings with clients to ensure their needs were met in a timely manner.
  • Worked collaboratively with other departments to ensure customer requirements were met.
  • Provided accurate, valid, and complete information to customers.
  • Answered customer inquiries over the phone and via email.
  • Ensured compliance with data protection regulations when handling customer information.
  • Provided training support for new hires related to customer service processes and procedures.

Technical Care Specialist

Alta Resources-Lilly Grant Office
Neenah, WI
07.2016 - 07.2018
  • Investigated complex technical problems by researching applicable knowledge bases and other resources.
  • Provided technical support and troubleshooting assistance to customers via telephone, email, chat, and remote access.
  • Assisted in training new employees on various aspects of Technical Care operations.
  • Ensured compliance with established policies, procedures, standards, guidelines.
  • Maintained a high level of customer satisfaction by providing prompt resolution of customer complaints or concerns.

Senior Specialty Lines Claims Representative

American Express
De Pere, Wisconsin
04.2004 - 06.2008
  • Handled customer inquiries regarding insurance policy coverage details and payment status updates.
  • Conducted research into medical terminology related to healthcare claims processing activities.
  • Assisted in developing new processes and procedures for improved efficiency.
  • Processed a high volume of claims efficiently while maintaining quality standards.
  • Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
  • Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
  • Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
  • Attended continuing education seminars related to insurance industry best practices and new legislation.
  • Ensured timely submission of required documentation from claimants prior to approval of payment.

Auto Property Claims Representative

American Express
De Pere, Wisconsin
05.2001 - 03.2003
  • Conducted research into medical terminology related to healthcare claims processing activities.
  • Ensured timely submission of required documentation from claimants prior to approval of payment.
  • Educated customers on their rights under state and federal regulations governing insurance policies.
  • Processed a high volume of claims efficiently while maintaining quality standards.
  • Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
  • Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
  • Maintained detailed records of all communication with customers, claimants, providers, and internal departments.

Education

BBA - Business Communication

St. Norbert College
De Pere, WI
05-2001

Skills

  • Client relationship management
  • Data entry for CRM
  • Order processing
  • Cross-department collaboration
  • Attention to detail
  • Interpersonal communication
  • Time management
  • Process optimization
  • Client engagement

References

References available upon request.

Timeline

Senior Account Specialist

VF Outdoor
10.2018 - Current

Technical Care Specialist

Alta Resources-Lilly Grant Office
07.2016 - 07.2018

Senior Specialty Lines Claims Representative

American Express
04.2004 - 06.2008

Auto Property Claims Representative

American Express
05.2001 - 03.2003

BBA - Business Communication

St. Norbert College

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