ELIZABETH LAMBE
Cottingham and Butler Claims Services
Dubuque,IA
2
Languages
9
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Claims Representative
8 Months- Reviewed and processed claims to ensure compliance with company policies and regulations.
- Analyzed claim data to identify trends and recommend process improvements.
- Collaborated with internal teams to resolve complex claims issues efficiently.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Claims Coordinator
1 Year 6 Months- Analyzed claim documentation for compliance with regulatory standards, enhancing overall accuracy and efficiency.
- Mentored new staff on best practices in claims set-up promoting a culture of continuous learning and development.
- Maintained strict adherence to confidentiality guidelines, ensuring sensitive client information was securely handled and protected at all times.
- Utilized industry-specific software tools to manage claim data effectively, ensuring accurate reporting and tracking of progress.
- Assisted in training new hires on company policies and procedures related to the Claims Coordinator role, ensuring a seamless transition into their positions.
- Efficiently navigated company databases to retrieve essential information for accurate claim handling and reporting purposes.
Onsite Supervisor
3 Years 4 Months- Develop daily staff schedules and plans to optimize workflow
- Facilitate open communication with staff and parents to foster trust and collaboration
- Maintain open and positive communication with staff and parents throughout the building to create trust
- Discuss and address concerns brought forward by both staff and parents
- Keep up with parent messages and emails and respond in a quick and efficient manner
- Clarified misunderstandings with parents to ensure accurate information flow and ensure mistakes will not take place again
- Enter staff and child data into Procare software and file paperwork into the individual's folder and filing systems
Intern
5 Months- Rebuilt Connect classrooms using McGraw Hill Connect software to enhance educational delivery
- Coordinated with B.E.S.T. team members to ensure timely and precise classroom rebuilds
- Utilized Salesforce software to gather case information and effectively close cases post-rebuild completion
Lead Teacher
4 Years- Create and execute weekly lesson plans
- Maintained accurate records of daily activities for parent communication and compliance
- Maintain positive relationships with parents to make them feel comfortable
- Cultivated positive relationships with parents to foster trust and engagement
- Keep accurate records of daily activities to report to parents and keep on file
Education
Associate of Arts
Bachelor’s - business administration-Management
Skills
Claims processing
Customer Relations
Microsoft office
Problem Solving
Time Management
Multitasking
Claims assessment
Decision-making
Organization
Teamwork
Leadership
Active Listener
LANGUAGES
ENGLISH
Conversational Level
Timeline
Claims Representative
Cottingham and Butler Claims Services
12.2025 - CurrentRead More
Claims Coordinator
Cottingham and Butler Claims Services
06.2024 - 12.2025Read More
Intern
McGraw Hill Higher Education
05.2023 - 10.2023Read More
Onsite Supervisor
Little Treasures Preschool & Daycare
08.2022 - 12.2025Read More
Lead Teacher
Little Treasures Preschool & Daycare
01.2018 - 01.2022Read More
Northeast Iowa Community College
Associate of Arts
Read More
University of Wisconsin-Platteville
Bachelor’s from business administration-Management
Read More