Elizabeth Lamoureux
Winston-Salem,NC
Summary
Diligent professional with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Rays Pest Control
03.2025 - 04.2025
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled appointments and coordinated service visits for pest control technicians.
- Maintained organized front desk area, ensuring a welcoming environment for clients.
- Processed customer inquiries and provided accurate information on services offered.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Rehab Receptionist
Ortho Neuro Rehab
04.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Scheduled, coordinated and confirmed appointments and meetings.
CNA
Homestead Hills Retirement Community
12.2015 - 01.2019
- – Maintained a clean, safe, and organized environment while collaborating with team members to ensure smooth daily operations and high-quality care
- – Maintained accurate patient documentation, including vital signs and charts, ensuring records were current and organized
- – Performed clerical tasks, including filing, data entry, and record management
- Provided exceptional customer care, addressing patient and families inquiries and concerns promptly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Front Desk Volunteer
Ronald McDonald House
09.2010 - 05.2011
- – Managed check-ins, check-outs, and administrative tasks with accuracy and attention to detail
- – Greeted families and visitors, answered phones, provided information, and directed inquiries with strong communication skills
- – Maintained organized records and handled donations while following proper procedures
- –Collaborated with staff and volunteers to support smooth daily operations
- Maintained confidentiality of sensitive information as required by organizational policies and regulations.
Education
Healthcare
Forsyth Tech Community College
Winston-Salem, NC01.2017
Business Administration
Mars Hill University
Mars Hill, NC01.2013
Skills
- Data Entry
- Record Keeping
- Organization
- Problem Solving
- Teamwork
- Customer assistance and interaction
Timeline
Front Desk Receptionist
Rays Pest Control
03.2025 - 04.2025
Front Desk Rehab Receptionist
Ortho Neuro Rehab
04.2022 - 02.2023
CNA
Homestead Hills Retirement Community
12.2015 - 01.2019
Front Desk Volunteer
Ronald McDonald House
09.2010 - 05.2011
Healthcare
Forsyth Tech Community College
Business Administration
Mars Hill University