Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Langley

Arlington,VA

Summary

Strategic operations executive with 25+ years of experience developing ground-breaking programs and projects in the private and public sectors. Leverages technical expertise to guide and align product and operations teams to strategic business goals. Extensive background in manufacturing efficiency, automation scale up and cost reduction. Demonstrated results championing the development, implementation and management of novel manufacturing lines driving organizational growth and profitability. Accomplished and motivated executive with successful career history in business operations. Offering exceptional leadership and staff development skills proven to build trust and communicate effectively across all organizational levels. Coordinated with board members and C-suite executives to initiate and execute strategic business plans that achieve key objectives. Seasoned professional in executive management known for high productivity and efficient task completion. Skilled in strategic planning, financial oversight, and team leadership. Excel in communication, problem-solving, and adaptability to drive organizational success.

Overview

33
33
years of professional experience

Work History

VP of Technology and Federal Operations

Metro Offices
Reston, VA
04.2012 - 10.2024
  • Developed strategic plans to align business objectives with the company's long-term goals
  • Implemented cost reduction initiatives to enhance profitability
  • Cultivated relationships with key stakeholders, including customers, vendors, and partners
  • Established policies and procedures that improved operational efficiency across multiple departments
  • Provided leadership during times of organizational change by managing transitions effectively
  • Executed on-time, under-budget project management to adhere to project road map

Director of Operations

Metro Offices
Reston, VA
04.2002 - 04.2012
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction
  • Provided leadership and guidance to subordinate managers and supervisors
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction
  • Oversaw the implementation of new technology solutions designed to streamline processes
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations
  • Communicated clear and consistent messages regarding departmental goals to produce desired results
  • Contributed to organizational strategic direction to improve products and services
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Prepared staff work schedules and assigned team members to specific duties

Regional Director

HQ Global Workplaces
08.1996 - 04.2002
  • Developed budgeting processes for the region that were within corporate guidelines while still meeting business needs
  • Coordinated activities with other departments such as Human Resources, IT, Logistics., ensuring alignment between regional operations and company-wide initiatives
  • Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly
  • Resolved escalated customer complaints in a timely manner while maintaining high satisfaction ratings across all stores
  • Assessed current resources available in the region compared with organizational needs, identifying gaps where additional personnel or resources were required
  • Collaborated with team members in developing best practices to support company objectives
  • Participated in round table discussions to brainstorm business strategies
  • Led a team of managers, providing coaching and development to achieve exemplary performance metrics
  • Directed operations across multiple locations, ensuring alignment with corporate goals and standards
  • Managed P&L for the region, implementing strategies to maximize revenue and control costs

Special Events Manager/Planner

Airlie Conference Center
02.1992 - 08.1996
  • Coordinated with all outside vendors (florists, decorators, audio and visual technicians, security personnel and other service providers to ensure successful events
  • Managed all aspects of event logistics including setup and breakdown of the venue space
  • Supervised staff members during set-up and execution of events to ensure compliance with established standards
  • Organized multiple venues, budgets, guest lists, catering and event timelines
  • Assessed event success and identified improvement areas through client feedback
  • Conferred with customers to gather event requirements and explore opportunities

Education

Bachelor of Arts - Hotel, Restaurant & Institutional Management

Virginia Tech
Blacksburg, VA
12.1991

Skills

  • Strategic Planning & Execution
  • Multi-location Operations Management
  • Corporate & Client Communications
  • Innovation management
  • Cross-functional team leadership
  • Process Improvement

Timeline

VP of Technology and Federal Operations

Metro Offices
04.2012 - 10.2024

Director of Operations

Metro Offices
04.2002 - 04.2012

Regional Director

HQ Global Workplaces
08.1996 - 04.2002

Special Events Manager/Planner

Airlie Conference Center
02.1992 - 08.1996

Bachelor of Arts - Hotel, Restaurant & Institutional Management

Virginia Tech

Similar Profiles

CREATE PROFILE
Elizabeth Langley