Elizabeth M. Lanouette
Lewes,DE
Summary
Project manager with over 15 years experience. In depth vendor management experience including product development project lifecycle (POC, Implementation & Product Launch) as well as ongoing monitoring activities with Third Party Vendors. Expertise in streamlining onboarding processes, enhancing new hire integration, and fostering team collaboration. Strong focus on achieving results and adapting to evolving needs. Skilled in communication, training, and relationship-building. Reliable and adaptable team player with results-driven mindset.
Overview
16
16
years of professional experience
Work History
Senior Onboarding Manager – VP
Citibank
Delaware
04.2022 - Current
- Single point of contact for subset of Top 150 Financial Intermediary clients all encompassing onboarding requests.
- Provide exceptional client experience for portfolio to manage all client account opening, maintenance and product requests.
- Serve as escalation point for clients to from a global relationship perspective and work to align global counterparts to work as a unified front for clients to allow a smooth and seamless client experience.
- Function as team lead for product and onboarding escalations and subject matter expert on many product related client needs.
- Collaborated with cross-functional teams to ensure compliance with regulatory requirements.
- Implemented feedback mechanisms to continuously improve onboarding effectiveness and satisfaction.
- Mentored junior team members, fostering knowledge sharing and professional growth within the department.
- Conducted thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in content and delivery methods.
Senior Product Owner, Digital Banking IQ Enterprise Solution
Bottomline Technologies
Delaware
09.2021 - 04.2022
- Part of a dynamic team developing and enhancing products in the SaaS environment serving mid to large size Financial Intermediaries
- Product Owner for Information Reporting for the Digital Banking platform deployed to Financial Intermediaries who utilize the software in part or as a whole for their online banking tool for their clients.
- Partner on teams using the agile methodology including creating Epics, and User Stories as well as making business decisions while partnering with with technology during each Sprint.
- Presenting to senior leaders, implementations, sales, onboarding specialists, service teams and banking clients on all new and planned feature releases as well as roadmap planning.
New Product Developer, Digital Channels (VP)
Citibank
Delaware
01.2020 - 09.2021
- Responsible for the digital transformation initiatives on the Citi Commercial online banking platform
- Served as Product Owner during the agile development lifecycle
- Developed User Stories and prioritized requirements to be developed by technology during each Sprint
- Conducted client interviews to explore pain-points and solicit feedback for system improvements
- Presented to senior leaders and trained sales, operations, and service teams on upcoming new product launches and enhancements
- Extensive Payments background and served as subject matter expert in a number of Payment products.
- Managed several vendors specific to the Digital Channel experience for new product development, implementation and product launch
- Led Digital Product seminars and created multiple slipsheet and training presentations for sales and operations.
- Streamlined product development processes, enhancing time-to-market efficiency and reducing operational costs.
Product Manager – VP
Citibank
Delaware
09.2016 - 09.2020
- Responsible for end-to-end oversight of several payment products
- Foster vendor relationships with existing vendors as well as with potential new partnerships for product stability, growth potential as well as new product development.
- Manage product commercialization and training to sales and service teams to help promote a best in class experience for our clients.
- Continuous review of product health to explore areas of improvement and digitization opportunities.
- Serve as Product Owner in Agile Technology projects for new product development and enhancements
- Monitor product revenue streams and pinpoint areas of decline, opportunity for growth, and resize accordingly.
- Developed and prioritized product roadmap based on customer needs and market trends.
- Analyzed competitive landscape to identify opportunities for innovation in financial products.
- Analyzed metrics to measure product performance.
Senior Implementation Manager – VP
Citibank
Delaware
07.2010 - 09.2016
- Perform team lead role responsibilities and complete a variety of managerial tasks
- Assist sales partners with understanding appropriate product offerings
- Manage relationships with internal and external partners to maintain project health
- Serve as first level escalation point for projects at risk
- Review and analyze team capacity to maximize efficiencies
- Subject matter expert on complex cash management product offerings
- Designated implementation manager for complex top tier “platinum” client base
- Introduce and train new hires on cash management products and standard project governance
- Analyzed implementation workflows to identify bottlenecks, driving process improvements that increased productivity.
- Managed risk assessments for projects, implementing mitigation strategies that safeguarded timelines and deliverables.
- Created customized onboarding materials tailored to each client''s unique needs, facilitating smoother transitions to new systems or processes.
Education
Bachelor of Arts -
Ithaca College
Ithaca, NYSkills
- Organizational growth
- Policy enforcement
- Stakeholder management
- Employee engagement
- Cross-functional coordination
- Leadership training and development
Timeline
Senior Onboarding Manager – VP
Citibank
04.2022 - Current
Senior Product Owner, Digital Banking IQ Enterprise Solution
Bottomline Technologies
09.2021 - 04.2022
New Product Developer, Digital Channels (VP)
Citibank
01.2020 - 09.2021
Product Manager – VP
Citibank
09.2016 - 09.2020
Senior Implementation Manager – VP
Citibank
07.2010 - 09.2016
Bachelor of Arts -
Ithaca College