Elizabeth Freeman
Murphy,NC
Summary
Member service advisor with solid experience in both financial and healthcare settings, demonstrating strong leadership and
communication skills.Proficient in phlebotomy, lab procedures, and customer service, with a proven ability to streamline
operations and enhance customer satisfaction. Committed to leveraging teamwork and innovative problem-solving to drive
efficiency and foster positive client relationships. Always willing to learn to further my career.
Overview
2025
2025
years of professional experience
Work History
Lab Manager/MA
Erlanger Primary Care Peachtree
- Improved lab efficiency by implementing automated processes and equipment upgrades.
- Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
- Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
- Set and oversaw quality assurance guidelines for laboratory work.
- Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Enhanced laboratory safety protocols, resulting in reduced workplace accidents and injuries.
- Analyzed laboratory performance metrics regularly to identify areas requiring process improvements or additional training for staff members.
- Maintained compliance with regulatory bodies by updating documentation and staying current on industry regulations.
- Kept laboratory in compliance with applicable guidelines and laws.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Peak Time
SECU
Murphy, NC
08.2024 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Cultivated positive relationships with clients, creating a welcoming environment for all customers visiting the branch office.
- Collaborated with team members to maintain a professional atmosphere during peak hours.
- Contributed to branch success by consistently meeting or exceeding sales referral goals.
- Increased customer loyalty with personalized service and attention to individual needs.
- Provided exceptional service, assisting customers in resolving account issues promptly.
- Upheld security protocols by verifying identification documents before processing sensitive transactions.
- Identified potential sales opportunities, referring clients to appropriate banking services.
- Maintained confidentiality of customer information, adhering to strict privacy policies and procedures.
- Improved workflow efficiency by organizing work area for optimal functionality during rush hours.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Education
Associates Of Science - Nursing
Tri County Community College
MurphyPhlebotomy -
Tri County Community College
Murphy2017
High School Diploma -
Murphy High School
Murphy, NC05.2015
Skills
- Laboratory management
- Lab safety protocols
- Experimental design
- Waste disposal
- Sample preparation
- Centrifugation techniques
- Equipment maintenance
- Cross-functional teamwork
- Customer service
- Problem resolution
- Good judgment
- Work Planning and Prioritization
- Managing operations and efficiency
- Computer skills
- Professional and courteous
- Positive attitude
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
Timeline
Peak Time
SECU
08.2024 - Current
Lab Manager/MA
Erlanger Primary Care Peachtree
Associates Of Science - Nursing
Tri County Community College
Phlebotomy -
Tri County Community College
High School Diploma -
Murphy High School