ELIZABETH LANZAFAME
Arlington,TX
Summary
Looking for a company that is passionate about their employees and client satisfaction. Individual with a very diverse background in a corporate setting. Extensive experience in building and retaining internal and external relationships. Leverages resourcefulness, critical thinking skills and superior work ethic in order to succeed as an employee and improve team relationships.
Overview
30
30
years of professional experience
Work History
Benefit Reconciliation Specialist
OneSource Virtual
10.2019 - 02.2024
- Supported management by processing invoices and documents with consistent on-time delivery.
- Identified, researched, and resolved billing variances to maintain monthly reconciliation
- Generated invoices upon receipt of billing information's
- Developed customized invoicing templates to meet unique insurance and client requirements, enhancing overall client satisfaction.
- Self-motivated, with strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Managed and responded to correspondence and inquiries from clients and insurance carriers.
Claims and Billing Administrator
Higginbotham Headquarters
01.2016 - 01.2018
- Handled monthly/semi-monthly billing for clients enrolled in Benefits Section 125 Flex Department.
- Creation of invoices, scheduling of payments and reconciliation of payments received via QuickBooks.
- Respond to clients to correct invoices related to client inquiries, payroll changes i.e., new enrollments and/or terminations.
- Research past due invoices and follow up with client.
- Manual processing of medical and daycare claims for all clients/employees enrolled in Flex Benefits and Insperity.
- Audited and paid claims based on company policy and procedures as well as IRS regulations.
- Increased billing accuracy by diligently reviewing and reconciling invoices and payment records.
- Maintained accurate records of clients'' financial transactions, ensuring data integrity within company's database.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Developed customized invoicing templates to meet unique client requirements, enhancing overall customer satisfaction.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Registration Coordinator
Methodist Mansfield Medical Center
01.2015 - 01.2016
- Assists patients and their caregivers and records pertinent information into computer.
- Record patient insurance information and obtain paper and electronic medical records to input in Meditech.
- Prioritize the order of care with medical staff.
- Assisted in quarterly business continuity testing related to ER Department disaster recovery plan.
- Knowledge of HIPPA and patient rights.
- Maintained collection protocols of the ER Department.
- Trained new employees.
- Implemented successful healthcare program.
- Shared best practices based on personal experiences managing registration processes at multiple events simultaneously.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Increased attendee satisfaction by addressing concerns promptly and professionally.
Business Analyst / Business Resiliency
JP Morgan Chase
01.2009 - 01.2013
- Supervisory oversight of Internal Controls
- Prepared weekly productivity and summary reports for management.
- Facilitated meetings with executive management and Commercial Policy Committee members.
- Project Management support for Commercial Mortgage Executive Management.
- Established Action Plans to improve efficiency and quality of services and reduce vulnerability to company.
- Performed internal audits on 3rd party vendors to ensure vendor compliance in order to mitigate risks or financial loss.
- Facilitated preliminary findings with various levels of management to reach resolution prior to final rating.
- Internal audit exams related to OCC.
- Semi-annual and annual employee performance reviews.
- Managed business resiliency plans, staffing, capacity planning & FTE, department procedures, process flows, financial planning and Telephony.
- Oversaw Emergency Evacuation Plan and Emergency Response Team for 250+ employees.
- Maintained administration of building occupants for coverage and critical operations.
- Coordinated and performed RCSA testing.
- Performed and documented post-test activities, test preparation and live testing to management.
- Conducted semi-annual and annual employee performance reviews.
- Provided technical support for troubleshooting analytics and reporting issues.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Records Management, Business Resiliency, Administrative Operations
CitiCapital
01.1998 - 01.2009
- Supervisor of Records Imaging and Mailroom, FTE 8-12
- Review and reconciliation of scanned/imaged Mortgage files for quality control.
- Managed and trained employees on policies and procedures.
- Reviewed monthly productivity reports with employees to ensure monthly standards are being met.
- Project Coordinator of record Transitions / Acquisitions throughout CitiCapital.
- Controlled staffing, Quality Controls and Compliance/RCSA audit testing.
- Maintained reports of number of mortgage files received.
- Facility oversight of corporate and records facility sites.
- Facilitated meetings with 3rd party Vendors in order to maintain day to day facility operations.
- Semi-annual and annual employee performance reviews.
- Scheduling and prioritizing management availability for internal/external meetings and travel arrangements.
- Developed monthly and bi-annual cost center budgets.
- Reviewed monthly expense reports and maintained bi-annual capacity planning for facility.
- Responsible for cost research, interviewing and hiring of new vendors for Records Management Center.
- Vendor management and controlled billing / reconciliation for building related expenses.
- Implementation of training manuals, process control procedures and process flows.
- Managed the headcount review/analysis, assisted in midyear and end of the year budget planning and internal audit RCSA reviews.
- Performed semi-annual and annual performance reviews and development plans.
- Tracked file removals and coordinated on-time returns.
Education
North Texas State University
Diploma -
Irving High School
Skills
- Commercial Banking
- Policy and Procedure Oversight
- Risk and Compliance
- Action Plan Development
- Business Resiliency Plan Management
- Capacity Planning
- Internal Audit
- Facility Operations
- Accounts Payable
- Benefits Reconciliation
- Project Management
- Team Leadership / Interpersonal Skills
- Verbal and Written Communication
Additional Information
- Leadership for Supervisors
- Managed United Way - Team Captain
- Voice of the Employee committee
- Team Building Organizer
Training Administrative Skills
- Microsoft Office (Outlook, Word, Excel, Powerpoint)
- Workday
- Salesforce
- SharePoint
- QuickBooks
- LDRPS
- Meditech/Lawson
- Stellant (Acorde) Imaging System
- ARM
- Alegeus (Insurance Benefits System)
- DataPath (Insurance Benefits System)
- SAP/ICON (Compliance)
- LDRPS (Business Resiliency)
Timeline
Benefit Reconciliation Specialist
OneSource Virtual
10.2019 - 02.2024
Claims and Billing Administrator
Higginbotham Headquarters
01.2016 - 01.2018
Registration Coordinator
Methodist Mansfield Medical Center
01.2015 - 01.2016
Business Analyst / Business Resiliency
JP Morgan Chase
01.2009 - 01.2013
Records Management, Business Resiliency, Administrative Operations
CitiCapital
01.1998 - 01.2009
North Texas State University
Diploma -
Irving High School
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