Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Larson

Eagan

Summary

Experienced Community Support Service Coordinator with over two decades of expertise in the health and human services field. Adept at staff management and effective communication, resulting in successful team leadership. Strong focus on building community relationships and enhancing team performance. Demonstrates professionalism and adaptability to improve person-centered service delivery to clients facing diverse challenges. Committed to helping clients succeed in their goals and providing the necessary support for their growth and well-being.

Overview

20
20
years of professional experience

Work History

Community Support Service Coordinator

Phoenix Service Corporation
12.2017 - Current
  • Lead and manage a team of Housing Specialists in the Housing Support and Stabilization program, ensuring high-quality service delivery.
  • Build and maintain strong community partnerships to enhance support for individuals experiencing homelessness, substance use disorders, and mental and physical health challenges.
  • Develop and facilitate training programs on trauma-informed care, harm reduction, diversity, and ethics to promote staff development and service excellence.
  • Communicate effectively with clients, staff, and external partners, providing prompt and professional responses to complex issues to drive positive outcomes.
  • Negotiate with landlords to secure housing for clients with histories of homelessness, mental illness, and substance use, offering direct, hands-on support to ensure successful placements.

Program Manager

Phoenix Residence Inc.
01.2005 - 12.2017
  • Managed a team of 10–20 employees in a 24-hour group home setting, providing care and support for six adults with developmental disabilities.
  • Supervised and coordinated administrative duties, including hiring, training, and staff scheduling to ensure efficient operations.
  • Ensured staff and client safety while fostering a conflict-free, supportive home environment that promoted personal choice in care.
  • Developed and monitored person-centered goals for clients, ensuring staff implementation and maintaining documentation of progress.
  • Provided hands-on assistance with daily activities, empowering individuals to achieve greater independence.
  • Maintained and prepared essential records and reports, including monthly budgets, medication logs, and training manuals, to ensure compliance and operational efficiency.

Education

Bachelor of Arts (B.A.) - Psychology

Metropolitan State University
St. Paul, MN
05.2025

Skills

  • Problem-solving abilities

  • Time management

  • Organizational Skills

  • Adaptability and Flexibility

  • Effective Communication

  • Staff training and development

  • Teamwork and collaboration

  • Client Advocacy

  • Accurate recordkeeping

  • Leadership skills

Timeline

Community Support Service Coordinator

Phoenix Service Corporation
12.2017 - Current

Program Manager

Phoenix Residence Inc.
01.2005 - 12.2017

Bachelor of Arts (B.A.) - Psychology

Metropolitan State University

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Elizabeth Larson