Elizabeth Lathrop
62 Sequoyah Blvd, Shawnee,OK
Summary
Motivated professional with strong communication skills and a commitment to supporting team objectives. Adaptable and quick to learn, with a proven ability to acquire and apply new knowledge effectively. Passionate about continuous improvement and navigating change to enhance organizational success.
Overview
21
21
years of professional experience
Work History
Gap in Employment
Stay At Home Mom
Shawnee, OK
10.2018 - Current
- Managed household operations with emphasis on child care and a nurturing environment.
- Oversaw financial management to ensure budgetary discipline.
- Coordinated daily activities to promote a structured and supportive atmosphere.
- Implemented strategies for effective resource allocation within the household.
In-Home Caregiver
Self Employed
Shawnee, USA
10.2014 - 08.2017
- Provided daily personal care to clients, including bathing and grooming.
- Assisted clients with meal preparation and nutritional needs.
- Managed medication schedules and ensured timely administration.
- Maintained a clean and safe living environment for clients.
- Developed strong relationships with clients through active listening and empathy.
- Coordinated transportation for client appointments and social activities.
- Monitored client health conditions and reported changes to family or healthcare providers.
- Maintained clean and well-organized environment for client happiness and safety.
- Responded promptly to emergency situations in a calm manner.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Transported clients to doctor's appointments and errands.
- Encouraged social interaction among clients through conversation or participation in activities.
- Assisted patients with personal care to alleviate burden on family members.
- Transported clients to medical appointments or recreational activities.
- Maintained accurate records of services provided and other relevant information.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Operation's Manager
Burggraf Tire
Shawnee, USA
07.2010 - 10.2014
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed daily operations to ensure smooth workflow and productivity.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated staff schedules to optimize labor resources and efficiency.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Streamlined processes to enhance operational efficiency and effectiveness.
- Developed and implemented operational procedures to ensure quality standards are met.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Conducted regular audits to ensure compliance with industry standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented safety protocols to promote a safe working environment.
- Trained new employees on operational procedures and company policies.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Planned delivery routing, team workflows, and promotional initiatives.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to information requests from superiors, providing specific documentation.
- Forecasted customer demand to set prices or credit terms for goods or services.
Administrative Assistant/Office Manager
Fred's Tire & Battery, LLC
09.2008 - 07.2010
- Coordinated daily office operations and maintained efficient workflow.
- Coordinated scheduling and appointments for service technicians and customers, ensuring timely service delivery.
- Handled customer inquiries through phone and email support, enhancing customer satisfaction and retention.
- Organized inventory management for tire and battery supplies.
- Assisted in preparing financial reports and maintaining accurate records.
- Developed filing systems to improve document retrieval efficiency.
- Facilitated communication between departments to ensure seamless service delivery.
- Trained new administrative staff on office procedures and software usage.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Monitored office supplies inventory, proactively ordering supplies to maintain optimal stock levels.
- Drafted written correspondence, including memos and reports, for management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Compiled data from various sources into organized reports for review by management team.
- Developed and maintained filing systems for confidential documents and records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Managed daily office operations and maintained efficient workflow.
- Oversaw inventory management and ordered supplies as needed.
- Implemented office policies to enhance productivity and organization.
- Handled customer inquiries and resolved issues promptly.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Ensured compliance with applicable laws regarding employment practices.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Resolved customer complaints or answered customers' questions.
- Researched and prepared reports required by management or governmental agencies.
Manager
Western Shamrock Finance
09.2007 - 09.2008
- Managed daily operations of finance team to ensure effective workflow.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented process improvements that streamlined service delivery and reduced turnaround time.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Reviewed employee performance regularly to identify and resolve issues.
- Facilitated coaching and training sessions to improve overall team performance.
- Directed work assignments to team members to meet project deadlines.
- Designated responsibilities to associates to optimize their strengths and improve team output.
- Evaluated team members' skills and assigned tasks to ensure optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Improved communication channels to enhance information flow and expedite decision-making.
- Oversaw compliance with regulatory standards in loan processing.
- Monitored adherence to laws and regulations in all operations.
- Ensured compliance with industry regulations and company policies.
- Developed and executed strategies that boosted customer satisfaction and fostered loyalty.
- Coordinated client consultations to identify financial needs and provide tailored solutions.
- Addressed customer complaints and issues quickly to uphold a positive brand reputation.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Performed performance evaluations and offered constructive feedback for team development.
- Recruited and hired qualified candidates to fill open positions.
- Compiled monthly reports for senior management that outlined operational performance metrics.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Security Finance Corp
07.2005 - 05.2007
- Managed daily financial operations and reconciliations for multiple departments.
- Coordinated audits by preparing documentation and collaborating with auditors to ensure thorough review and compliance.
- Ensured compliance with applicable federal, state, local laws, regulations, rules, ordinances, and standards related to finance activities.
- Coordinated loan application processes and ensured timely documentation collection.
- Assisted clients in understanding loan products and application requirements.
- Facilitated communication between clients and financial institutions throughout approval process to streamline loan transactions.
- Reviewed loan applications for accuracy and compliance with regulations.
- Maintained detailed records of client interactions and loan processing stages.
- Collaborated with underwriters to resolve issues in loan applications efficiently.
- Provided guidance on interest rates, fees, and collateral requirements, depending on the individual needs of the borrower.
- Researched customer accounts to determine eligibility for additional services or products.
- Resolved disputes between borrowers and lenders by addressing concerns and negotiating solutions to maintain customer satisfaction.
- Drafted letters to customers regarding loan decisions, terms and conditions.
- Provided support in preparing documentation for loan closings and disbursements.
- Followed up with customers to resolve discrepancies or questions about their loan application.
- Managed customer portfolios by tracking repayment history and evaluating risk factors associated with each account.
- Advised clients on best practices when applying for a loan.
- Monitored daily operations of the department including customer service inquiries and transaction processing.
- Processed payment requests from customers according to established procedures.
- Investigated customer complaints related to their loans or lending practices.
- Conducted credit checks and verified financial information for loan applicants.
- Maintained accurate records of all customer correspondence related to their loan applications.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Informed customers of loan application requirements and deadlines.
- Addressed customer concerns promptly to improve satisfaction and maintain trust.
- Verified loan agreements for compliance with company policies.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Approved or denied loan applications and explained reasoning behind decisions.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Updated client account information and records in company databases.
- Developed loan contracts and explained contract terms to clients.
- Collaborated with company teams to expedite loan approval processes.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Stayed abreast of lending regulations, industry trends and market rates.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Evaluated and approved loan applications based on established criteria.
Education
Bachelor of Science - Criminal Justice/Human Services and Advocacy
Southern New Hampshire University
New Hampshire12.2024
Associate of Arts - Arts
Seminole State College
Seminole, OK12.2012
High School Diploma -
Tecumseh High School
Tecumseh, OK05.2001
Skills
- QuickBooks Online
- Operational Efficiency
- Team Coordination
- Inventory Management
- Process Improvement
- Communication
- Time Management
- Relationship Building
- Verbal Communication
- Conflict Resolution
- Problem-solving
- Team Leadership
- Organization
- Recordkeeping
- Quality Assurance
- Attention to detail
- Multitasking
- Operations oversight
- Inventory Control
- Client relationship management
- Critical thinking
- Supervision
- Administration
- Organization
- Data Entry
- Task prioritization
- Microsoft Office
- Customer Relations
- Compliance Adherence
References
References available upon request.
Timeline
Gap in Employment
Stay At Home Mom
10.2018 - Current
In-Home Caregiver
Self Employed
10.2014 - 08.2017
Operation's Manager
Burggraf Tire
07.2010 - 10.2014
Administrative Assistant/Office Manager
Fred's Tire & Battery, LLC
09.2008 - 07.2010
Manager
Western Shamrock Finance
09.2007 - 09.2008
Assistant Manager
Security Finance Corp
07.2005 - 05.2007
Bachelor of Science - Criminal Justice/Human Services and Advocacy
Southern New Hampshire University
Associate of Arts - Arts
Seminole State College
High School Diploma -
Tecumseh High School