Elizabeth Lazaridou
Boston,MA
Summary
Driven and detail-oriented professional with a diverse background in customer service and administrative roles, notably as an Office Assistant at LYDIA. Excelled in time management and data entry, consistently enhancing operational efficiency. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Office Assistant
LYDIA
02.2023 - 08.2024
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
Phone Banking Officer
Adecco
08.2022 - 10.2022
- Collaborated closely with colleagues, fostering a positive work environment that led to increased productivity within the team.
- Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
- Provided valuable feedback on customer interactions, helping improve overall service quality and satisfaction levels within the organization.
- Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs.
Intern
FORTH (Foundation for Research and Technology)
04.2021 - 06.2021
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Collected, arranged, and input information into database system.
- Analyzed problems and worked with teams to develop solutions.
Sales Assistant
Bodytalk
10.2017 - 05.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier
McDonald's
05.2016 - 09.2016
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
Education
Master of Science - Economics
Aristotle University of Thessaloniki
Thessaloniki, Greece07-2024
Certificate - Special Education
University of Patras
Pátrai, Greece06-2024
Certificate - Teaching
University of Crete
Heraklion, Greece02-2022
Bachelor of Science - Mathematics
University of Crete
Heraklion, Greece07-2021
Skills
- Customer Service
- Knowledge of Python, MatLab
- Time Management
- Data Entry
- Extensive knowledge of Microsoft Office suite
- Argus ERP/CRM
Timeline
Office Assistant
LYDIA
02.2023 - 08.2024
Phone Banking Officer
Adecco
08.2022 - 10.2022
Intern
FORTH (Foundation for Research and Technology)
04.2021 - 06.2021
Sales Assistant
Bodytalk
10.2017 - 05.2018
Cashier
McDonald's
05.2016 - 09.2016
Master of Science - Economics
Aristotle University of Thessaloniki
Certificate - Special Education
University of Patras
Certificate - Teaching
University of Crete
Bachelor of Science - Mathematics
University of Crete
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