Elizabeth Leahy
Summary
Dynamic professional with proven expertise in office administration and customer service, honed at Leahy Transportation and Edison Solar. Excelled in event coordination and CRM, boosting customer satisfaction significantly. Known for exceptional time management and fostering teamwork, I bring a track record of enhancing efficiency and building strong customer relationships.
Overview
6
6
years of professional experience
Work History
Office Administrator
Leahy Transportation
07.2022 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Customer Service Representative
Edison Solar
01.2020 - 03.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Bartender
Gaylord Texan Resort & Convention Center
05.2018 - 10.2021
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
Associate of Arts -
Trinity Valley Community College
Athens, TX05.2014
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Verbal Communication
- Telephone reception
- Document Scanning
- Customer Relationship Management (CRM)
- Scheduling appointments
- Scheduling
- Calendar Management
- Schedule and calendar management
- Supply Inventory
- Business Administration
- Office Supply Management
- Event Coordination
- Travel Coordination
- Customer Service
- Teamwork and Collaboration
- Scheduling and Coordinating
Timeline
Office Administrator
Leahy Transportation
07.2022 - 08.2024
Customer Service Representative
Edison Solar
01.2020 - 03.2022
Bartender
Gaylord Texan Resort & Convention Center
05.2018 - 10.2021
Associate of Arts -
Trinity Valley Community College
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