Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Elizabeth Leang

Rochester,MN

Summary

Dynamic and compassionate Nursing Assistant with a proven track record at Assisi Heights, enhancing patient satisfaction through exceptional patient care and emotional support. Skilled in mobility assistance and maintaining a calm demeanor under stress, I have significantly contributed to a safe and positive environment. Leveraging healthcare ethics and attention to detail, I excel in high-pressure situations, always prioritizing patient well-being.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Nursing Assistant

Assisi Heights
12.2023 - Current
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.

Sales Associate

TJ Maxx and Homegoods
11.2022 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Ice Cream Server

Flapdoodles Ice Cream
08.2022 - 10.2022
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.

Education

Pharmacy Technician Program

Mayo Clinic School of Health Sciences
Rochester, MN

John Marshall High School
Rochester, MN
06.2024

Skills

  • Patient-focused care
  • Patient Care
  • Patient Feeding
  • Light Housekeeping
  • Healthcare ethics
  • Supply Restocking
  • Attention to Detail
  • Calm Under Stress
  • Feeding Assistance
  • Customer Service

Certification

  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • Basic Life Support Certification (BLS)

Timeline

Nursing Assistant

Assisi Heights
12.2023 - Current

Sales Associate

TJ Maxx and Homegoods
11.2022 - 12.2023

Ice Cream Server

Flapdoodles Ice Cream
08.2022 - 10.2022

Pharmacy Technician Program

Mayo Clinic School of Health Sciences

John Marshall High School

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Elizabeth Leang