Elizabeth Lee
Summary
Medical billing expert dedicated to precision and efficiency in handling healthcare claims. Possesses a deep knowledge of insurance regulations and billing practices. A dependable team member who adjusts to evolving requirements and is focused on delivering the best outcomes through teamwork and meticulousness. Also, skilled in patient scheduling, managing medical records, and front-desk tasks. Employs strong communication and organizational abilities to improve patient care and streamline office operations. Familiar with healthcare standards and has a proven history of upholding patient confidentiality and satisfaction.
Overview
2
2
years of professional experience
Work History
Medical Biller and Scheduler
Geneva Family Practice
06.2024 - Current
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Microsoft Word and Greenway
Medical Receptionist
CenterWell Senior Primary Care
05.2023 - 04.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- eCW Trained
- Microsoft Word and Spreadsheet
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Maintained accurate documentation of patient observations, interventions, and outcomes in electronic medical records systems.
Patient Service Specialist
Vanderbilt Liver and Kidney Transplant Center
10.2022 - 05.2023
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Managed Rescheduling Projects for our providers
- Managed the MDs and NPs schedules
- Worked inboxes and emails from patients and providers for Hepatology and Transplant
Education
Certificate - Medical Billing And Coding
Rasmussen University
Aurora, IL06-2025
Bachelor of Arts - Psychology
Aurora University
Aurora, IL05-2023
Skills
- Insurance claims
- Medical billing
- Insurance billing
- Electronic claims
- HIPAA compliance
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Work in fast paced environments
Timeline
Medical Biller and Scheduler
Geneva Family Practice
06.2024 - Current
Medical Receptionist
CenterWell Senior Primary Care
05.2023 - 04.2024
Patient Service Specialist
Vanderbilt Liver and Kidney Transplant Center
10.2022 - 05.2023
Certificate - Medical Billing And Coding
Rasmussen University
Bachelor of Arts - Psychology
Aurora University
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