ELIZABETH LEE
LAS VEGAS
Summary
Event Services Professional with experience in delivering exceptional guest experiences. Demonstrates strong skills in ticket and merchandise sales, event coordination, and customer service, honed through roles at major entertainment venues. Passionate about advancing in the live music industry and working towards a role in touring.
Overview
5
5
years of professional experience
Work History
Merchandise Vendor
Rank & Rally
Las Vegas, NV
12.2025 - Current
- Counted in all merchandise brought in from touring team to maintain precise stock records.
- Executed thorough inventory count of all merchandise post-event.
- Strategically positioned products to create visually appealing displays.
Merch Vendor
Rare Peeps
10.2023 - Current
- Working in high-energy festival environments, engaging with large crowds and driving merchandise sales through personalized customer interactions.
VIP Assistant
Live Nation
09.2023 - Current
- Coordinate VIP guest logistics and deliver premium experiences during live music events, ensuring seamless meet-and-greet sessions and merchandise distribution.
- Streamline check-in processes and enhance VIP package delivery through proactive problem-solving and real-time adjustments to guest requirements.
- Foster positive relationships with artists and VIP guests while maintaining strict scheduling protocols and security standards.
Festival Box Office/ FOH Guest Services
Empyrean Production Services
04.2023 - Current
- Assist with front of house operations and box office services, delivering exceptional guest experiences while coordinating ticket sales and event access.
- Process transactions accurately and resolve guest inquiries.
Ticket Office Representative
MGM Grand
Las Vegas, Nevada
09.2022 - 07.2025
- Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, and attractions for all properties utilizing prompt and courteous service to all guests.
- Interpret and operate numerous computer and ticketing systems with accuracy.
- Managed customer inquiries and resolved issues efficiently to enhance guest satisfaction.
Shipping Department Lead Associate
K-Pop USA
Las Vegas, Nevada
02.2021 - 08.2022
- Led cross-functional teams to enhance operational efficiency and streamline department workflows.
- Aiding in the labeling process and shipping up to 600+ online orders daily.
- Developed training programs for new staff, fostering a culture of continuous improvement and skill development.
Skills
- Event Coordination
- Merchandise Sales
- Box Office Operations
- Adaptable and flexible
- Customer Service
- Communication
Timeline
Merchandise Vendor
Rank & Rally
12.2025 - Current
Merch Vendor
Rare Peeps
10.2023 - Current
VIP Assistant
Live Nation
09.2023 - Current
Festival Box Office/ FOH Guest Services
Empyrean Production Services
04.2023 - Current
Ticket Office Representative
MGM Grand
09.2022 - 07.2025
Shipping Department Lead Associate
K-Pop USA
02.2021 - 08.2022