Elizabeth Leighty

Self motivated with a strong sense of offering compassionate excellent client care

• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Executed daily sales strategies to enhance customer engagement and satisfaction.
• Assisted in training new staff on product knowledge and sales techniques.
• Monitored inventory levels and coordinated restocking efforts promptly.
• Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
• Collaborated with team members to achieve weekly sales targets consistently.
• Maintained store presentation standards, ensuring an inviting shopping environment.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.

• Managed guest check-ins and check-outs efficiently, ensuring smooth arrival and departure experiences.
• Handled guest inquiries and resolved issues promptly, enhancing overall satisfaction and service quality.
• Coordinated room assignments and maintained accurate room inventory, optimizing occupancy rates.
• Assisted with reservations and bookings using property management software, improving operational efficiency.
• Collaborated with housekeeping to ensure timely room readiness, contributing to positive guest feedback.
• Developed relationships with repeat guests, personalizing services to enhance loyalty and return visits.
• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
• Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
• Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
• Assisted in training new front desk agents, sharing best practices and procedures.

• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
• Maintained clean and organized front desk areas to uphold polished company image.
• Facilitated smooth guest experiences by coordinating with multiple departments across the property.
• Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
• Ensured accurate billing and payment processing, reducing errors and guest disputes.
• Handled emergency situations with calmness and efficiency, ensuring guest safety.