Elizabeth Leon
Port Saint Lucie,FL
Summary
Dynamic leader with proven expertise in boosting business profits and customer satisfaction at Hutchinson Island Pantry. Excelled in cost reductions and catering services, showcasing exceptional attention to detail and leadership. Achieved significant improvements in team collaboration and operational efficiency, enhancing overall service quality.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Deli Manager
Hutchinson Island Pantry
02.2012 - Current
- Integrated service and team management strategies to boost business profits.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Server
Big Apple Pizza
02.2002 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Office Administrative Assistant
Mulligans Bar & Grill
02.2021 - 03.2023
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Drafted agendas, recorded minutes, and generated documents to facilitate meetings.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Authored business documents to organize and emphasize information quickly and effectively.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Education
Cosmetologist - Cosmetology
Port Saint Lucie Beauty Academy
Port Saint Lucie, FL2025
High School Diploma -
Community Christian Academy
Stuart, FL05.2005
Skills
- Catering Support
- Cost Reductions
- Catering Services
- Scheduling Coordination
- Attention to Detail
- Organization
- Excellent Communication
- Teamwork and Collaboration
- Networking
- Supervision and leadership
Certification
- Certified Lash Artist
Timeline
Office Administrative Assistant
Mulligans Bar & Grill
02.2021 - 03.2023
Deli Manager
Hutchinson Island Pantry
02.2012 - Current
Server
Big Apple Pizza
02.2002 - Current
Cosmetologist - Cosmetology
Port Saint Lucie Beauty Academy
High School Diploma -
Community Christian Academy
- Certified Lash Artist
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