Elizabeth Leon
San Diego,CA
Summary
Proven leader in hospitality, adept in upselling strategies and guest relations, significantly enhancing dining experiences at all workplaces. Excelled in team management and staff training, ensuring high standards of service. Skilled in restaurant operations, showcasing a results-driven approach to exceed employer expectations and drive success. Meticulous individual with a background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
5
5
years of professional experience
Work History
Lead Hostess
Cutwater Spirits Tasting Room & Kitchen
10.2023 - Current
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hosts on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Advised customers about special offerings and menu items to help drive sales.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Supported needs of 8- person wait staff who attended to specific needs of countless customers daily for a large restaurant with social relevancy and intentionality
Front of House Trainer
Phil's BBQ - Rancho Bernardo
07.2022 - 10.2023
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
AVID Tutor
Poway Unified School District
09.2021 - 01.2022
- Guided students through skillset self-discovery to navigate career and college decision processes.
- Encouraged students to develop perseverance mindset while teaching long-term visualization of success.
- Developed positive reinforcement techniques to provide feedback to students while building individual confidence levels.
- Prepared instructional materials and tutorial practice techniques for such subjects as mathematics, English and Science.
Vitamin/HBA Clerk
Sprouts Farmer's Market
07.2019 - 07.2020
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price, or inventory control numbers.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Maintained neat, orderly and safe work space.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
Associate of Arts - Deaf Studies And Interpreting Services
San Diego City College
San Diego, CA11.2025
High School Diploma -
Highland High School
Palmdale, CA06.2019
Skills
- Upselling strategies
- Brand representation
- Team Management
- Guest Relations
- Restaurant Operations
- Phone Etiquette
- Staff Training
- Typing Speed 98wpm
Coding Languages
- Eclipse IDE
- C+/C#
- Java
- Python
Languages
American Sign Language
Timeline
Lead Hostess
Cutwater Spirits Tasting Room & Kitchen
10.2023 - Current
Front of House Trainer
Phil's BBQ - Rancho Bernardo
07.2022 - 10.2023
AVID Tutor
Poway Unified School District
09.2021 - 01.2022
Vitamin/HBA Clerk
Sprouts Farmer's Market
07.2019 - 07.2020
Associate of Arts - Deaf Studies And Interpreting Services
San Diego City College
High School Diploma -
Highland High School
Similar Profiles
Emma PhamEmma Pham
Server at Cutwater Tasting RoomServer at Cutwater Tasting Room
Edmar VasquezEdmar Vasquez
Distiller at Cutwater SpiritsDistiller at Cutwater Spirits
Mandy BlackfordMandy Blackford
Vice President, People & Business Solutions at Cutwater SpiritsVice President, People & Business Solutions at Cutwater Spirits