Elizabeth Leonard
Sales Professional
Somerville,TN
Summary
To obtain a position in which experience, dedication and knowledge will provide for contribution to corporate and company goals. Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work History
Dispatch, Correctional Officer
Fayette County Sheriff’s Office
12.2020 - 04.2021
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Directed dispatching, routing and tracking of 60+ fleet vehicles.
VP of Marketing/Owner/Contractor
Roto-Rooter Plumbing & Drain & Water Restoration
06.2012 - 12.2020
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed day-to-day business operations.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Aligned branding initiatives and sales strategies with client goals.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Founded and managed local business, Apartment Complexes, etc., growing revenue to $1.3 million dollars in first year.
Director of Sales
Hotels of Court Square, Sleep Inn & Suites and SpringHill Suites
07.2010 - 06.2012
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Organized promotional events and interacted with community to increase sales volume.
- Identified opportunities for growth within Memphis Market and collaborated with sales teams to reach sales goals.
- Managed and motivated sales team to increase revenue 25%.
Director of Sales
Madison Hotel
09.2008 - 05.2009
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Investigated competitive landscape to maintain currency on market and anticipate negative business impacts.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Organized promotional events and interacted with community to increase sales volume.
- Set weekly goals for 5 inside sales representatives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Mortgage Officer
First Horizon National Corporation
11.2006 - 09.2008
- Responsible for origination and closing of mortgage loans for First Horizon clients
- Received “Star” award for monthly production levels.
- Maintained complete database of potential clients as market conditions changed.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Managed over 50 customers calls per day.
Director of Sales
Residence Inn
02.2004 - 11.2006
- Responsible for implementation of pre-opening sales strategies, goals and marketing plan.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Provided recommendations to promote brand effectiveness and product benefits, resulting in securing 20 long-term accounts.
Director of Sales
Radisson Memphis Airport
Memphis, TN
02.2003 - 03.2004
- Investigated competitive landscape to maintain currency on market and anticipate negative business impacts.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Surpassed sales targets 15% consistently and maintained solid high rankings.
Director of Sales
Comfort Inn East
01.2002 - 01.2003
- Achieved 244% of revenue goals in first three months.
- Increased occupancy rating by more than 30%.
- Secured corporate contract business.
- Regained lost business through personal calls.
- Responsible for coordinating and overseeing all meetings and events.
Corporate Sales Manager
Wilson Hotel & Suites
01.2001 - 01.2002
- Obtained four new contract accounts within first two months
- Qualified for revenue bonus in first quarter
- Increased occupancy by more than 30% within first three months.
SMERF Sales Manager
Holiday Inn
Mt. Moriah
01.2000 - 01.2001
- Achieved 105% of revenue goal for fiscal 2000
- Achieved 150% of total sales goal for the year
- Increased SMERF market share and secured new clients for the hotel.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Meeting Services Manager
Holiday Inn East
01.1999 - 01.2000
- Coordinated activities of Banquet and Meeting staff in order to satisfy client program objectives.
- Maintained sales/catering data in order to ensure accomplishment of facility and departmental revenue goals.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
Sales & Marketing Coordinator
Memphis Cook Convention Center
01.1996 - 01.1999
- Sold and managed national events.
- Secured repeat business and new clients for Convention Center.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to build rapport and loyalty.
Facilities Coordinator
Fellowship Village
Liberty Corner, NJ
01.1993 - 01.1996
- Provided sales support for 235-unit retirement community.
- Achieved 100% of Sales prior to building.
- Developed computer program for sales and client tracking.
- Conducted facility tours and acted as liaison between facility and prospects.
- Various administrative positions.
Education
Certification - Selling Skills And Sales Operations
Institute of Inspection Cleaning And Restoration
Nashville, TN 10.2017 - 10.2017
Certification - Hotel Management
Marriott Training Facility
Memphis, TN 07.2005 - 08.2006
Certification - Hospitality Administration And Management
Marriott Corporation Extended Stay Facility
Scottsdale, AZ 03.2004 - 03.2004
GM/DOS Certification - Hospitality Administration And Management
Radisson Training Facility
Cincinnati, OH 03.2003 - 03.2003
Radisson Brand Certifications - Hospitality Management
Radisson Training Center
Minneapolis, MN 02.2003 - 02.2003
Certificate - Meeting Services
Bristol Hotels Training Center
Arizona City, AZ 06.1999 - 06.1999
Earned Associates Degree - Travel And Tourism
Taylor Business Institute
Bridgewater, NJ 06.1982 - 07.1983
Skills
Sales and Marketing
undefinedAffiliations
Personal Data:
- Collierville Police Academy 2020 Graduate
- Leadership Collierville - 2015 Graduate
- Collierville Chamber Ambassador
- Toastmasters - VP Programs 2013 - 2015, District 43 International Speech Contest Winner, Spring, 2014
- Board Member - HSMAI Memphis Chapter - 5 years
Timeline
Dispatch, Correctional Officer
Fayette County Sheriff’s Office
12.2020 - 04.2021
Certification - Selling Skills And Sales Operations
Institute of Inspection Cleaning And Restoration
10.2017 - 10.2017
VP of Marketing/Owner/Contractor
Roto-Rooter Plumbing & Drain & Water Restoration
06.2012 - 12.2020
Director of Sales
Hotels of Court Square, Sleep Inn & Suites and SpringHill Suites
07.2010 - 06.2012
Director of Sales
Madison Hotel
09.2008 - 05.2009
Mortgage Officer
First Horizon National Corporation
11.2006 - 09.2008
Certification - Hotel Management
Marriott Training Facility
07.2005 - 08.2006
Certification - Hospitality Administration And Management
Marriott Corporation Extended Stay Facility
03.2004 - 03.2004
Director of Sales
Residence Inn
02.2004 - 11.2006
GM/DOS Certification - Hospitality Administration And Management
Radisson Training Facility
03.2003 - 03.2003
Director of Sales
Radisson Memphis Airport
02.2003 - 03.2004
Radisson Brand Certifications - Hospitality Management
Radisson Training Center
02.2003 - 02.2003
Director of Sales
Comfort Inn East
01.2002 - 01.2003
Corporate Sales Manager
Wilson Hotel & Suites
01.2001 - 01.2002
SMERF Sales Manager
Holiday Inn
01.2000 - 01.2001
Certificate - Meeting Services
Bristol Hotels Training Center
06.1999 - 06.1999
Meeting Services Manager
Holiday Inn East
01.1999 - 01.2000
Sales & Marketing Coordinator
Memphis Cook Convention Center
01.1996 - 01.1999
Facilities Coordinator
Fellowship Village
01.1993 - 01.1996
Earned Associates Degree - Travel And Tourism
Taylor Business Institute
06.1982 - 07.1983
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