Manager - Elizabeth Lewis
Newcastle,CA
Summary
Dynamic professional providing executive support, developing and leading teams in business operations. Proven ability to manage multiple tasks and priorities with a detail-oriented approach. Extensive experience in sales, office management, accounting, invoicing, and contract management. Recognized for delivering exemplary customer service and fostering team collaboration.
Overview
10
10
years of professional experience
Work History
Operations Manager
AND Aviation Services DBA Sierra Air Helicopters
Auburn, California
08.2020 - Current
- Managed daily operations for aviation services and helicopter maintenance.
- Coordinated logistics for helicopter flight schedules and maintenance tasks, ensuring timely operations and compliance.
- Developed operational procedures to enhance safety and efficiency in workflows.
- Trained staff on compliance with aviation regulations and safety protocols.
- Implemented quality control measures, enhancing operational standards and maintaining consistent service quality.
- Reviewed performance data to identify process improvement opportunities, driving continuous enhancement in operational workflows.
- Supervised workflow of employees to maximize productivity and quality standards.
- Resolved customer complaints promptly, ensuring optimal satisfaction levels.
Sales Manager
Staples, The Office Supply Superstore
Auburn, California
10.2018 - 09.2020
- Led a successful sales team to meet or exceed monthly revenue goals consistently.
- Cultivated strong relationships with key clients, driving loyalty and fostering business growth.
- Increased sales volume by providing tailored support for new and inactive customers.
- Analyzed behavior data to create targeted plans that improved customer engagement.
- Implemented process changes that streamlined workflows within the sales department.
- Established ambitious employee goals to drive achievement beyond business targets.
- Conducted performance evaluations, fostering a culture of productivity among staff.
- Built accurate sales forecasts and schedules aligning with desired productivity outcomes.
Store Manager
Rue 21 Store
Yuba City, California
06.2016 - 01.2018
- Led daily operations of the store to maximize sales and elevate customer satisfaction.
- Trained, supervised, and evaluated staff on company standards and best practices.
- Created visual merchandising initiatives that improved product visibility and appeal.
- Oversaw inventory management tasks, including audits and shrinkage control measures.
- Monitored compliance with safety regulations, ensuring a secure shopping environment.
- Coordinated promotional campaigns that increased foot traffic and product visibility.
- Conducted analysis of sales data to inform inventory decisions and pricing strategies.
- Addressed customer feedback systematically to implement operational improvements.
Education
Some College (No Degree) - Business
De Anza College
Cupertino, CASkills
- Regulatory compliance
- Budget management
- Cost reduction strategies
- Performance evaluation
- Staff management
- Problem resolution
- Operations oversight
Timeline
Operations Manager
AND Aviation Services DBA Sierra Air Helicopters
08.2020 - Current
Sales Manager
Staples, The Office Supply Superstore
10.2018 - 09.2020
Store Manager
Rue 21 Store
06.2016 - 01.2018
Some College (No Degree) - Business
De Anza College