Elizabeth Leyva
Angleton,TX
Summary
Dedicated pharmacy professional with a proven track record in medication preparation, customer interaction, and inventory management. Recognized for exceptional collaboration within healthcare teams and adaptability to evolving needs in fast-paced environments. Expertise includes pharmaceutical calculations, prescription processing, and strict adherence to safety compliance standards. Committed to delivering reliable, results-driven service while ensuring high-quality patient care.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Community Health Network
01.2023 - Current
- As a pharmacy technician our role is to make sure we dispense the correct medication, verifying all information is correct. A few of our responsibilities are doing expired medications, putting back 14-day returns, processing data entry, doing pharmacy to pharmacy transfers and having a communication with the clinics ensuring medication refills for patients.
- Processed prescriptions accurately and efficiently, ensuring patient safety and compliance with regulations.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Maintained pharmacy equipment, ensuring functionality and adherence to safety standards.
- Monitored medication storage conditions to guarantee product integrity and compliance with guidelines.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Grocery Checker
HEB
06.2015 - Current
- Managed checkout processes to ensure efficient and accurate transactions.
- Collaborated with team members to maintain organized workstations and reduce customer wait times.
- Trained new staff on bagging techniques and customer service standards.
- Implemented strategies for handling diverse products while minimizing damage during transportation.
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
- Returned unwanted merchandise and retrieved specially requested products.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Demonstrated strong multitasking skills by balancing multiple responsibilities and effectively prioritizing tasks.
Pharmacy Technician
HEB Pharmacy
07.2022 - 02.2023
- Prepared and dispensed medications accurately according to prescriptions.
- Maintained inventory levels through regular stock assessments and ordering processes.
- Assisted pharmacists with patient consultations regarding medication usage and side effects.
- Ensured compliance with safety regulations and pharmacy policies during daily operations.
- Implemented process improvements that enhanced workflow efficiency in the pharmacy setting.
- Collaborated with healthcare providers to resolve medication-related issues effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Coordinated verification and filling of more than 900 daily prescriptions in high-volume retail pharmacy environment.
Certified Nurse Assistant
Country Village
04.2018 - 10.2018
- Assisted patients with daily living activities to enhance comfort and promote independence.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Maintained cleanliness and organization of patient areas to ensure safety and hygiene standards.
- Documented patient progress accurately in electronic health records to support effective communication.
- Improved patient satisfaction by providing compassionate and attentive care.
- Provided emotional support for patients experiencing difficult medical situations, enhancing their overall well-being during treatment periods.
- Maintained detailed patient records to facilitate accurate documentation and timely communication among healthcare professionals.
- Supported needs of 12+ residents under long-term care.
Education
Highschool -
Angleton Highschool
Angleton, TX01.2019
Skills
- Confidentiality and HIPAA
- Insurance billing
- Customer satisfaction
- Medication dispensing
- Patient confidentiality
- Pharmacy ethics
- Customer service
- Reliability and punctuality
- Patience and composure
- Customer inquiries
- POS system operation
- Phone etiquette
- Conflict resolution
- Honest and dependable
- Adaptable and flexible
- Active listening
Certification
- Certified nurse assistant
- Pharmacy technician
- CPR certified
- BLS certified
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Certified Pharmacy Technician
Community Health Network
01.2023 - Current
Pharmacy Technician
HEB Pharmacy
07.2022 - 02.2023
Certified Nurse Assistant
Country Village
04.2018 - 10.2018
Grocery Checker
HEB
06.2015 - Current
Highschool -
Angleton Highschool
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