Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Little

Morgantown

Summary

Proven Revenue Cycle Specialist from Ruby Memorial Hospital, adept in claims processing and enhancing customer trust. Excelled in streamlining billing processes and resolving disputes, showcasing strong analytical and interpersonal skills. Achieved significant efficiency improvements, embodying professionalism and a patient-first approach.

Personable and detail-oriented individual with knack for problem-solving and data analysis. Possesses strong understanding of medical billing and coding procedures, coupled with proficiency in using healthcare management software. Committed to optimizing revenue cycles and improving financial performance for healthcare providers.

Overview

9
9
years of professional experience

Work History

Revenue Cycle Specialist

Ruby Memorial Hospital
06.2023 - Current
  • Increased revenue by identifying and resolving billing errors in a timely manner.
  • Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
  • Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
  • Ensured accurate billing with thorough audits of patient accounts and insurance claims.
  • Reached out to insurance companies to verify coverage.
  • Contacted responsible parties for past due debts.
  • Streamlined the revenue cycle process for improved efficiency and faster payment collection.
  • Identified and resolved payment issues between patients and providers.
  • Assisted patients in understanding complex billing statements, leading to increased trust between patients and healthcare providers.

Customer Service Representative

NiSource
03.2017 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

FirstEnergy
11.2015 - 12.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Associate of Applied Science - Early Learning And Child Care

Pierpont Technial College
Fairmont
05-2011

High School Diploma -

University High School
Morgantown, WV
05-2009

Skills

  • Claims review
  • Claims processing proficiency
  • HIPAA compliance
  • Professionalism and ethics
  • Patient registration
  • Insurance verification
  • Paperwork management
  • Verifying insurance
  • Denial management
  • Analytical problem solving
  • Accounts receivable management
  • Managing records
  • Financial counseling
  • Collecting payments
  • Coordinating documents
  • Payment posting
  • Insurance collaboration
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Financial and operational reporting
  • Relationship building
  • Team building
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Goal setting

Timeline

Revenue Cycle Specialist

Ruby Memorial Hospital
06.2023 - Current

Customer Service Representative

NiSource
03.2017 - 03.2023

Customer Service Representative

FirstEnergy
11.2015 - 12.2016

Associate of Applied Science - Early Learning And Child Care

Pierpont Technial College

High School Diploma -

University High School

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