Elizabeth Litton
Norfolk ,Va
Summary
Accomplished Account Manager with a proven track record at Top Guard, excelling in relationship management and service excellence. Enhanced client satisfaction and retention through strategic engagement and effective problem resolution. Leveraged technical expertise to diagnose and repair equipment, increasing functionality by 20%. Collaborative team player with a focus on achieving exceptional results.
Overview
28
28
years of professional experience
Work History
Account Manager
Star Protection
09.2022 - 09.2024
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to event marketing, sales and brand promotion.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Account Manager
Top Guard
07.2018 - 08.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Satellite Technician
Nasa Jpl
07.2015 - 06.2018
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
- Fed cables through access holes, attics and floor spaces.
- Used understanding of circuit diagrams to perform effective repairs and increase equipment lifetime Number%.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Minimized disruptions to customer operations by scheduling preventive maintenance visits during off-peak hours or agreed timeframes.
Explosive Ordnance Disposal Technician
US Army
05.2001 - 06.2013
- Reviewed scenes to assess and identify issues and check for proper equipment usage in sandblasting tasks.
- Safeguarded sensitive information by strictly adhering to established security protocols in all aspects of work.
- Mitigated risks to personnel and property by conducting thorough searches for unexploded ordnance.
- Maintained peak physical fitness and mental acuity through rigorous training programs, essential for success in high-stress EOD operations.
- Oversaw unit training schedule and maintaining up-to-date records of all courses completed and certifications obtained.
- Bolstered teamwork and communication among EOD unit members through regular debriefs and after-action reviews.
Golf Caddy
Coronado Municipal Golf Course
05.2005 - 07.2007
- Conducted team drills to facilitate smooth and efficient response times.
- Contributed to a positive club atmosphere by actively participating in caddy training programs, staff meetings, and social events.
- Developed strong relationships with members through exceptional customer service, ensuring repeat business.
- Provided valuable assistance to golfers with physical limitations, ensuring their comfort and support throughout the round.
- Ensured golfer safety by staying alert to potential hazards on the course, such as errant shots or changing weather conditions.
- Contributed to a well-organized golf course by promptly raking bunkers and replacing flagsticks.
- Assisted in maintaining course quality by repairing divots and ball marks throughout rounds.
- Predicted wind speeds and read green slopes to suggest appropriate approaches to players.
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
Luggage Host
John Lennon Airport
12.1996 - 09.1999
- Assisted guests with luggage transportation, ensuring a seamless arrival and departure experience.
- Supported a positive guest experience by providing additional services such as directions, recommendations, or general information when requested.
- Proactively resolved potential issues related to misplaced items through diligent monitoring of inventory levels within the luggage storage area.
Education
Physics
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA05.2015
Skills
- Relationship management
- Service excellence
- Collaborative teamwork
- Client engagement
Timeline
Account Manager
Star Protection
09.2022 - 09.2024
Account Manager
Top Guard
07.2018 - 08.2022
Satellite Technician
Nasa Jpl
07.2015 - 06.2018
Golf Caddy
Coronado Municipal Golf Course
05.2005 - 07.2007
Explosive Ordnance Disposal Technician
US Army
05.2001 - 06.2013
Luggage Host
John Lennon Airport
12.1996 - 09.1999
Physics
California Polytechnic State University, San Luis Obispo
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