Summary
Work History
Education
Skills
Websites
Volunteer Experience
Internship
Languages
Timeline
Generic

Elizabeth Llamas

Montclair,California

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Front Desk Supervisor

Springhill Suites
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.
  • Collected room deposits, fees, and payments.

Front Desk

Springhill Suites
  • Posting charges, updating accounts and issuing bills to departing guests
  • Collaborating with housekeeping and maintenance staff to address and mitigate facility issues
  • Drafting and maintaining incident reports, daily activity logs and other documents requested by management
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.

Front Desk

Fairfield Inn
  • Computed guest billings and posted charges to room accounts
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Monitored reservations to track incoming parties and special events
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in Process
  • Learned and adapted quickly to new technology and software applications.

Restaurant Cashier

John’s Incredible Pizza Company
  • Bussed and reset tables and kept dining room and work areas clean
  • Collaborated with team members to ensure optimal efficiency during peak dining hours.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
  • Interact with children by playing games with them in their birthday parties
  • Developed unique events and special promotions to drive sales
  • Maintain clean, neat and properly stocked check stand area

Intern

Total Care Clinic
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary
  • Helped faculty prepare tests and set up testing spaces for pap smears
  • Checked calendars and scheduled patient appointments to minimize wait times
  • Eye exams
  • Urine dipstick
  • Vitals and recorded patients by taking their blood pressure, pulse, height, and weight
  • Sorted and organized files, spreadsheets, and reports.

Education

Bachelor of Science - Public Health Education

CALIFORNIA STATE UNIVERSITY SAN BERNARDINO
San Bernardino, CA

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Costumer Service
  • Fosse
  • Financial records oversight
  • Payment processing
  • Training and mentoring

Volunteer Experience

  • Lehigh Elementary School, After School Program, Helping students on their homework., Tutoring on any subject students need help in to improve their grades., Create activities that engage with education.
  • Monte Vista Elementary School, School Events, Organized tables, tents, and helped other organizations that visited the school with their stands.
  • AVID Montclair High School, Volunteer, Volunteer to give incoming high school students a look around the school., Advising students on school schedule.

Internship

Total Care Clinic, Reviewed referral details and expectations with providers and patients and requested new referrals when necessary., Helped faculty prepare tests and set up testing spaces for pap smears., Checked calendars and scheduled patient appointments to minimize wait times., Conducted eye exams., Performed urine dipstick tests., Took vitals and recorded patients by taking their blood pressure, pulse, height, and weight., Familiar with Athena Health, the website used at this clinic.

Languages

Spanish
Full Professional

Timeline

Front Desk Supervisor

Springhill Suites

Front Desk

Springhill Suites

Front Desk

Fairfield Inn

Restaurant Cashier

John’s Incredible Pizza Company

Intern

Total Care Clinic

Bachelor of Science - Public Health Education

CALIFORNIA STATE UNIVERSITY SAN BERNARDINO

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Elizabeth Llamas