Elizabeth Lochen
Lacey,WA
Summary
Dedicated industry professional with demonstrated strengths in customer service, time management and organization. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
21
21
years of professional experience
Work History
Secretary to the Director of Arts & Curriculum
Bethel School District
09.2020 - Current
- Responded to emails and other correspondence to facilitate communication and enhance workplace processes.
- Managed calendars, scheduling appointments and meetings to optimize time management.
- Contributed to positive work environment by providing support to colleagues when needed in various tasks or projects.
- Coordinated event planning and execution for functions such as music festivals, conferences, workshops, or social gatherings.
- Developed and maintained databases for tracking project deadlines, improving team productivity.
- Maintained budget records, entered purchase orders, and resolved discrepancies in monthly budgets.
Visitor Services Supervisor
Minnesota Historical Society-Oliver Kelley Farm
03.2019 - 07.2020
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Kept all areas clean, organized and ordered supplies when they were needed.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Recruited, trained, scheduled and managed over 25 volunteers.
- Accepted reservations for group tours and rentals of all ages and developed processes and databases for maintaining and organizing reservations.
- Entered purchase orders and processed receiving into the accounting system.
Program Administrative Assistant & Volunteer Coordinator
Minnesota Historical Society-Oliver Kelley Farm
07.2016 - 03.2019
- Facilitated effective communication between team members and museum guests.
- Developed solid relationships with fellow staff, customers, and schools.
- Tracked daily activities in Retail Pro and Tessitura for ticket sales and the finance department.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Trained front desk staff in working with volunteers, processing ticket sales and retail store expectations.
- Performed all the same responsibilities mentioned in the Visitor Services Supervisor description.
Site Coordinator
Adventures Plus Daycare Program
05.2015 - 07.2016
- Trained team members and acted as a mentor on important procedures and safety measures.
- Organized and coordinated work for 6 team members.
- Managed site budget, completed monthly Visa reconciliations and completed office tasks daily using various software.
- Worked with school staff and coworkers to ensure the safety and security of all children and staff.
- Was sensitive to fluctuating needs of a diverse school population.
Site Leader
Adventures Plus Daycare Program
05.2014 - 05.2015
- Managed curriculum selection and implementation for daily programming with 15-100 students.
- Kept students safe with thorough instruction and ongoing monitoring of activities.
- Cultivated environment based on collaboration and professionalism, encouraging team .members to contribute and offer feedback
- Scheduled staff for daily activities and delegated responsibilities.
- Sensitive to diverse needs of children and parents on a perpetual basis.
Service Op Processor
DJO Global
08.2013 - 05.2014
- Resolved issues based on thorough investigations of concerns.
- Updated records with all interactions and customers transactions.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Protected company and customer data by consistently following company policies.
- Ran insurance verifications to check patient eligibility.
Site Leader
Adventures Plus Daycare Program
08.2003 - 08.2013
- Managed curriculum selection and implementation for daily programming with 15-100 students.
- Kept students safe with thorough instruction and ongoing monitoring of activities.
- Cultivated environment based on collaboration and professionalism, encouraging team members to contribute and offer feedback.
- Scheduled staff for daily activities and delegated responsibilities.
- Sensitive to diverse needs of children and parents on a perpetual basis.
Education
Bachelor of Science - Elementary Education
St. Cloud State University
St. Cloud, MN07.2003
Associate in Arts -
Anoka-Ramsey Community College
Coon Rapids, MN05.2000
Skills
- Time management
- Organized
- Google Suite
- Task prioritization
- Microsoft Suite
- Decision making
- Schedule management
- Detail oriented
- Customer relations
- Word processing
Timeline
Secretary to the Director of Arts & Curriculum
Bethel School District
09.2020 - Current
Visitor Services Supervisor
Minnesota Historical Society-Oliver Kelley Farm
03.2019 - 07.2020
Program Administrative Assistant & Volunteer Coordinator
Minnesota Historical Society-Oliver Kelley Farm
07.2016 - 03.2019
Site Coordinator
Adventures Plus Daycare Program
05.2015 - 07.2016
Site Leader
Adventures Plus Daycare Program
05.2014 - 05.2015
Service Op Processor
DJO Global
08.2013 - 05.2014
Site Leader
Adventures Plus Daycare Program
08.2003 - 08.2013
Bachelor of Science - Elementary Education
St. Cloud State University
Associate in Arts -
Anoka-Ramsey Community College
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