Offering more than 10 years of progressively responsible customer sales experience within the restaurant and hospitality industry. Natural leader with proven record of exceeding sales quotas while delivering excellent customer service. Accomplished in analyzing company needs and developing long-term solutions to meet personal objectives.
Hi, I’m
Elizabeth Loe Tidwell
Charlotte,NC
Summary
Overview
10
years of professional experience
5
years of post-secondary education
Work History
Ballantyne Hotel & LodgeCharlotte, NC
Event Manger
12.2022 - Current
Job overview
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Liaised with clients to determine exact event requirements.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
Aegis LogisticsCharlotte, NC
Talent Acquisition & Marketing Manager
06.2021 - 12.2022
Job overview
- Sourced and screened candidates for Broker roles and worked with hiring managers to coordinate interviews, offers and onboarding.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
BMGCharlotte, NC
Bartender & Manager
09.2015 - 08.2022
Job overview
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
WarmackCharlotte, NC
Assistant General Manager & Event Lead
02.2021 - 12.2021
Job overview
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Resolved problems promptly to elevate customer approval.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Motivated, trained, and disciplined employees to maximize performance.
Holiday InnCharlotte, NC
Catering & Conference Manager
04.2019 - 06.2019
Job overview
- Manage and detail several bookings in SMERF and Corporate market
- Use social skills to entertain and develop long-lasting clients to book recurring events
- Reach catering goals every month and quarter
- Run resume packets weekly for room blocks and review with department heads in sales meeting
- Meet monthly room goals.
HiltonCharlotte, NC
Sales Coordinator
04.2018 - 03.2019
Job overview
- Ensured all sales leads were dealt with timely and given to the appropriate market sales managers
- Prepared and delivered reports for sales team; including PACE,
- Recaps, and Banquet event changes
- Acted as property’s new market systems analyst for Delphi
- Used data analyzing to help create effective excel spread sheets for the sales team
- Managed holiday events; including taking reservations, payments, and sending mass prospecting emails to clients.
Red VenturesCharlotte, NC
Sales Associate
08.2015 - 03.2017
Job overview
- Acquired strong abilities to multi-task; including conversing while navigating a CRM system
- Consistently performed on a variety of dimensions including sales metrics, compliance, and quality assurance requirements
- Worked collaboratively in a team environment.
Education
University of Phoenix
Bachelor’s Degree from Business and Marketing
01.2018 - Current
University Overview
Granby Memorial High SchoolGranby, CT
High School Diploma
06.2011
University Overview
Skills
- Energetic and determined, with ability to learn and adapt quickly
- Organized and detail oriented
- Excellent verbal and written communication skills
- Experienced in using common software applications such as MS Office, CITY, And Delphi
- Technically-savvy and always interested in learning new technologies
- Effective Customer Communication
- Customer Retention Strategies
- Customer Service and Assistance
- Networking Events
- Persuasive Negotiations
- New Business Generation
Timeline
Event Manger
Ballantyne Hotel & Lodge
12.2022 - Current
Talent Acquisition & Marketing Manager
Aegis Logistics
06.2021 - 12.2022
Assistant General Manager & Event Lead
Warmack
02.2021 - 12.2021
Catering & Conference Manager
Holiday Inn
04.2019 - 06.2019
Sales Coordinator
Hilton
04.2018 - 03.2019
University of Phoenix
Bachelor’s Degree from Business and Marketing
01.2018 - Current
Bartender & Manager
BMG
09.2015 - 08.2022
Sales Associate
Red Ventures
08.2015 - 03.2017
Granby Memorial High School
High School Diploma
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