Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Elizabeth Loewen

Tuscaloosa,AL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A fast learner with a bubbly personality that's ready to get back into a career building field.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Homemaker-SAHM

Self-employeed
Tuscaloosa, AL
02.2019 - Current
  • Managed a 7 year old, 5 year old and 3 year old, fully homeschooled through 2nd, 1st, and preschool level respectfully.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Managed time effectively by multitasking different duties simultaneously during peak hours.
  • Developed customer service skills such as problem solving, multitasking, and communication.
  • Researched new ways of incorporating technology into instruction for more interactive learning experiences.
  • Provided one-on-one mentorship opportunities for children who require extra attention or guidance.
  • Promoted positive behavior management strategies among children in order to foster an effective learning environment.
  • Organized virtual classes using online resources such as Zoom, Google Classroom, and other platforms.
  • Teach basic life skills such as brushing teeth, getting dressed independently, tying shoes.
  • Meal preparation, including grocery shopping and cooking for the family.
  • Organized and tidied up bedrooms, playrooms, and other living areas in the home.
  • Played games, read books, and helped with homework as needed
  • Plan large events such as birthday parties and other special events for the family.
  • Provided basic first aid when necessary.
  • Assisted with pet care such as feeding and walking dogs.

BDC Sales Agent

Honda Cars of Katy
Katy, TX
08.2018 - 02.2019
  • Provided product demonstrations to potential buyers both in person or via video conferencing tools.
  • Negotiated contracts with customers to secure sales deals.
  • Ensured compliance with company policies and procedures at all times.
  • Reported directly to regional Sales Manager regarding progress towards goals.
  • Conducted market research to identify potential customers and their needs.
  • Created presentations and proposals for prospective clients.
  • Attended meetings with current and prospective customers to discuss their business needs.
  • Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
  • Developed relationships with customers by providing excellent customer service.
  • Assisted senior management in developing strategies for increasing sales revenue.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
  • Maintained accurate records of all sales activities in the company's CRM system.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Maintained accurate records of customer interactions and transactions.
  • Offered product and service consultations and employed upselling techniques.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.

BDC Service Representative

Honda Cars of Katy
Katy, TX
02.2017 - 08.2018
  • Advised customers on available options for service or products.
  • Participated in team meetings to discuss best practices for BDC operations.
  • Analyzed trends related to customer inquiries and requests for service.
  • Facilitated communication between technicians, sales personnel, and customers.
  • Developed strategies to improve customer satisfaction ratings.
  • Maintained detailed records of customer interactions for future reference.
  • Updated job knowledge by participating in educational opportunities.
  • Ensured compliance with company policies and procedures regarding safety regulations.
  • Followed up with customers after completion of service requests.
  • Resolved customer complaints and issues in an efficient manner.
  • Greeted customers upon arrival and provided information on services offered.
  • Explained warranty coverage to customers as needed.
  • Processed payments and invoices according to established procedures.
  • Identified opportunities to increase revenue through cross-selling products or services.
  • Monitored inventory levels of parts used in the repair process.
  • Attended training sessions on new technologies used by the BDC department.
  • Performed data entry of customer information into computer system.
  • Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
  • Provided feedback regarding new processes that could improve efficiency.
  • Maintained accurate records of customer interactions and transactions.

Personal Nanny

Private Client
Houston, TX
10.2013 - 01.2017
  • Developed a positive relationship with parents while providing quality childcare services.
  • Monitored children's playtime to ensure proper behaviour was maintained in accordance with parental guidelines.
  • Responded promptly to any medical needs that arose throughout the day such as administering medication or first aid if required.
  • Assisted with potty training when necessary by providing verbal encouragement and positive reinforcement for success.
  • Planned age-appropriate activities including music classes, sports and outdoor play time.
  • Assisted with daily meal preparation and feeding of children.
  • Engaged in meaningful conversations with children to help them develop their language skills.
  • Provided emotional support during challenging moments such as separation anxiety or tantrums.
  • Played an active role in developing strong bonds between siblings.
  • Displayed patience while dealing with difficult behaviors from children.
  • Encouraged healthy eating habits by preparing nutritious meals according to parent instructions.
  • Kept accurate records of diaper changes, feedings, naps and other relevant information about the child's day-to-day activities.
  • Maintained a safe environment for the children at all times by following safety rules and regulations.
  • Organized outings to parks, museums and other educational places.
  • Provided fun learning activities such as reading, arts and crafts, games and puzzles.
  • Accompanied children on trips to the library, doctor's appointments and extracurricular activities.
  • Helped with tidying up after meals, snacks or playtime activities.
  • Read stories aloud to promote literacy development in young readers.
  • Participated in weekly meetings with parents to discuss progress reports.
  • Took responsibility for laundry duties such as washing clothes, folding items and putting away clean clothing items.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Ensured physical and social well-being of each child.
  • Provided direct-care services for children of varying ages.

Administrative Assistant+ Sales

SILK World Wide
Stafford, TX
01.2012 - 09.2013
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Answered questions from customers regarding products and services offered by the company.
  • Processed invoices for payment using accounting software applications.
  • Developed and maintained filing systems for confidential documents and records.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Proofread content for typo-free emails and documentation.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Provided accurate information about products, prices and services.
  • Processed credit card transactions quickly and securely.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Tracked sales performance metrics to identify trends in market place.
  • Handled customer complaints in a professional manner.
  • Built and maintained relationships with peers and upper management to drive team success.

Education

Cinco Ranch High School
Katy, TX
06-2011

Skills

  • Communication
  • Organization
  • Task Prioritization
  • PPE use
  • Interpersonal Communication
  • Problem-Solving
  • Critical Thinking
  • Self-Directed
  • Friendly, Positive Attitude
  • Relationship Building
  • Flexible and Adaptable

Affiliations

  • Avid fantasy reader
  • "The book is always better than the movie"
  • Bi-weekly DND campaign player with friends
  • Occasional video game nerd (BG3)
  • Fall weekend trips to TX Ren Fest with family
  • Craft fairs, farmer markets, parks, and fishing in the river is my typical weekend

Languages

English
Native/ Bilingual
American Sign Language
Professional
Spanish
Limited

Certification

  • CPR Certified
  • National Health & Safety Association Blood Borne Pathogen Certified

References

References available upon request.

Timeline

Homemaker-SAHM

Self-employeed
02.2019 - Current

BDC Sales Agent

Honda Cars of Katy
08.2018 - 02.2019

BDC Service Representative

Honda Cars of Katy
02.2017 - 08.2018

Personal Nanny

Private Client
10.2013 - 01.2017

Administrative Assistant+ Sales

SILK World Wide
01.2012 - 09.2013

Cinco Ranch High School

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Elizabeth Loewen