Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Loja Loja

Naugatuck

Summary

Motivated and compassionate psychology graduate with hands-on experience in child care and customer service. Seeking opportunities to support individuals' well-being while continuing to build skills in human behavior, communication, and care.

Overview

4
4
years of professional experience

Work History

Babysitter

UrbanSitter.com
01.2023 - Current
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Planned fun outings and educational activities to keep children entertained.
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.

Guest Service Representative

Target
02.2021 - Current
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.
  • Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
  • Boosted customer satisfaction by providing tailored retail solutions and personalized assistance.

Education

Associate of Arts - Psychology

Naugatuck Valley Community College
Waterbury, CT
05-2025

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Flexible scheduling
  • Exceptional communication
  • Guest relations
  • Customer service
  • Computer skills
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Babysitter

UrbanSitter.com
01.2023 - Current

Guest Service Representative

Target
02.2021 - Current

Associate of Arts - Psychology

Naugatuck Valley Community College

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