Elizabeth Lopez
Receptionist
Garden Grove,CA
Summary
Versatile and driven professional with a broad background in operations management, customer service, and team leadership within hospitality, IT, and administrative sectors. Proven ability to manage daily operations effectively, elevate customer experiences, and boost team efficiency. Skilled in conflict resolution, operational improvements, and staff training. Eager to apply my extensive skill set in a dynamic role to drive organizational success and achieve high performance targets.
Overview
10
10
years of professional experience
1
1
Language
Work History
Receptionist
Activcare Living
06.2022 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Help Desk Internship
Cal State University Dominguez Hills
02.2024 - 05.2024
- Studied client requirements, developing and implementing software solutions that fit with expectations.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Configured hardware, devices, and software to set up work stations for employees.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with team members to develop and maintain comprehensive documentation for IT procedures and best practices.
- Diagnosed and troubleshot hardware, software and network issues.
- Upheld data privacy standards by adhering to established policies and protocols when handling sensitive information.
- Researched and identified solutions to technical problems.
- Improved system performance by conducting regular maintenance, updates, and optimizations.
- Installed and configured operating systems and applications.
- Served as a reliable point of contact for users experiencing technical difficulties, consistently maintaining a professional demeanor while addressing concerns.
- Demonstrated commitment to continuous learning by staying up-to-date on industry trends, emerging technologies, and best practices within the IT field.
- Managed inventory of hardware assets, ensuring accurate tracking and appropriate disposal of obsolete equipment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
Assistant Manager
Joe's Italian Ice
05.2020 - 06.2022
- Mentored team members to enhance professional development and accountability in workplace.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Established team priorities, maintained schedules and monitored performance.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Self-motivated, with a strong sense of personal responsibility.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Worked flexible hours across night, weekend, and holiday shifts.
Shift Lead
Joe's Italian Ice
05.2015 - 1 2020
- Promoted to Shift Leaf and responsible for managing 30+ employees including all restaurant operations such as; inventory, staff scheduling, website and social media accounts development, plus assessments of product quality and cleanliness
- Reinforce OSHA, local health and safety codes plus the company's policies by training new hires as well as retraining current employees in safety, sanitation, and security awareness
- Daily duties include assessing environment, sanitation inspection, delegating roles/responsibilities prior to opening, accounting, and resolving client/employee conflicts
- Responsible for team member selection as well retention of current employees through coaching, recognition and consideration of individual availability and requests off
- Serve as a team member which includes greeting clients, accommodating client requests such as lactose or sugar precautions, and resolving conflict by catering to their wishes.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Cashier
Joe's Italian Ice
03.2014 - 05.2015
- Lifted up to 25 pounds at once and used forklift to move heavier loads.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Identified and resolved discrepancies and errors in customer accounts.
- Performed cash, card and check transactions to complete customer purchases.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Learned duties for various positions and provided backup at key times.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Bachelor of Science - Information Technology
California State University - Dominguez Hills
Carson, CA 05.2001 -
High School Diploma -
Bolsa Grande High School
Garden Grove, CA 05.2001 -
Skills
Professional Demeanor
Punctual and Reliable
8 Years of Customer Service Experience
Microsoft Office Suite and Cloud Based Systems
Multitasking Abilities
Organizational Skills
Timeline
Help Desk Internship
Cal State University Dominguez Hills
02.2024 - 05.2024
Receptionist
Activcare Living
06.2022 - Current
Assistant Manager
Joe's Italian Ice
05.2020 - 06.2022
Shift Lead
Joe's Italian Ice
05.2015 - 1 2020
Cashier
Joe's Italian Ice
03.2014 - 05.2015
Bachelor of Science - Information Technology
California State University - Dominguez Hills
05.2001 -
High School Diploma -
Bolsa Grande High School
05.2001 -