Elizabeth Lopez
North Richland Hills,TX
Summary
Dependable student with extensive experience in high-pressure, customer-oriented settings. Proven ability to provide outstanding service while maintaining a positive demeanor and effective multitasking skills. Committed to fostering meaningful interactions and enhancing team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Before and After School Care Assistant
Snow Heights Elementary
North Richland Hills, TX
08.2024 - 05.2025
- Supervised children aged 5-10, ensuring a safe and nurturing environment.
- Monitored student behavior and enforced safety protocols, effectively managing groups of children to maintain a secure learning environment.
- Organized age-appropriate activities to keep the kids engaged and entertained.
- Demonstrated good problem-solving skills when dealing with challenging behaviors from students.
- Engaged students in conversations about their day while providing emotional support when needed.
- Managed administrative program tasks such as taking attendance, updating logs, and tracking supplies.
- Enhanced academic, social, and emotional learning using structured playtime and unstructured free play.
Shift Leader
Smoothie King
North Richland Hills, TX
10.2021 - 07.2024
- Prepared a diverse menu of smoothies and specialty beverages, ensuring high-quality presentation and taste consistency in a fast-paced environment.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Trained and mentored new baristas on smoothie preparation techniques, customer service standards, and health safety protocols to enhance team performance.
- Trained and mentored new team members on smoothie preparation techniques and customer service standards, fostering a collaborative team environment.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard before use or sale.
Front of House Employee
Chick-fil-A
Colleyville, TX
09.2020 - 06.2021
- Collaborated with team members to manage operations during peak hours, contributing to an efficient workflow and enhanced guest satisfaction.
- Participated in inventory management by restocking supplies as needed.
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Prepared beverages upon request according to recipes and standards set by management.
- Performed opening and closing duties, such as counting money, organizing supplies, and ensuring everything is prepared for the next shift.
Education
Associate of Arts - Education
Tarrant County College
Fort Worth, TX05-2027
Skills
- Customer service excellence
- Conflict resolution strategies
- Effective communication skills
- Team collaboration
- POS system proficiency
- Rapid learning ability
- Dependable under pressure
- Attention to detail
- Self-motivation during downtime
- Quick mental math skills
- Friendly and outgoing
- Cash handling
Certification
- Food Handler Certification
- CPR and First Aid Certification
Languages
Spanish
Native/ Bilingual
Timeline
Before and After School Care Assistant
Snow Heights Elementary
08.2024 - 05.2025
Shift Leader
Smoothie King
10.2021 - 07.2024
Front of House Employee
Chick-fil-A
09.2020 - 06.2021
Associate of Arts - Education
Tarrant County College