Elizabeth Lopez
Hallandale Beach
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate
Jo Malone
Aventura
01.2025 - Current
- Sold merchandise, completed contracts, and arranged for delivery.
- Computed sales prices, total purchases, and received and processed cash and credit payment.
- Encouraged customers to make additional purchases and suggested relevant items.
- Built relationships with potential customers by providing helpful advice on product selection.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Demonstrated use and operation of merchandise.
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Listening Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Cash Handling
- Flexible Schedule
- Goal-Oriented
- Outgoing Personality
- Exceptional customer service
- Relationship Building
- Product Sales
- Client Service
- Upselling
- Sales Strategies
- POS System Operation
- Conflict Resolution
- Cleaning techniques
- Professional Demeanor
- Product Recommendations
- Policy and Procedure Adherence
- Multitasking
- Honest and Dependable
- Reliability
- Attention to Detail
- Professionalism
- Self Motivation
- Assisted clients with product selection and personalized recommendations.
- Maintained merchandising standards and organized product displays effectively.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
Sales Associate
La Mer
Aventura
08.2024 - 01.2025
- Assisted customers with product selection and personalized recommendations.
- Maintained knowledge of skincare products and their benefits for clients.
- Processed transactions accurately using point-of-sale systems.
- Educated clients on skincare routines and proper product usage techniques.
- Managed inventory levels and organized merchandise displays effectively.
- Collaborated with team members to enhance customer service experiences.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Conducted product demonstrations to showcase new launches and promotions.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
CEO
Closeouts Warehouse
Mexico City
09.2010 - 02.2024
- Built strong relationships with customers through attentive listening skills and excellent problem solving abilities.
- Developed strategic plans designed to reach ambitious growth targets while maintaining profitability margins.
- Organized and approved promotional campaigns.
- Provided efficient and courteous service to customers at all times.
- Experienced with social media and communications platforms.
Education
COMPUTER PROGRAMMING - IN COMPUTERS
florida College
miami11.2005
LICENSE - AESTHETICIAN
hollywood beauty
hollywoodSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Cash Handling
- Flexible Schedule
- Goal-Oriented
- Outgoing Personality
- Exceptional customer service
- Relationship Building
- Product Sales
- Client Service
- Upselling
- Sales Strategies
- POS System Operation
- Conflict Resolution
- Cleaning techniques
- Professional Demeanor
- Product Recommendations
- Policy and Procedure Adherence
- Multitasking
- Honest and Dependable
- Reliability
- Attention to Detail
- Professionalism
- Self Motivation
- Upselling techniques
- Product recommendations
- Customer relationship management
- Relationship building
- Team collaboration
- Exceeds sales goals
- Teamwork and collaboration
- Friendly and outgoing
- Customer service
- Goal oriented
Certification
Aesthetician
Languages
Spanish
Professional
References
References available upon request.
Timeline
Sales Associate
Jo Malone
01.2025 - Current
Sales Associate
La Mer
08.2024 - 01.2025
CEO
Closeouts Warehouse
09.2010 - 02.2024
COMPUTER PROGRAMMING - IN COMPUTERS
florida College
LICENSE - AESTHETICIAN
hollywood beauty
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